Pinpoint Test A: Noisy Wheel Bearing Tests
- A1: NOISY WHEEL BEARING INITIAL CHECKS
- Confirm customer noise
Has the customers concern been confirmed?
Yes : GO to A2
No : No further action required
- A2: CHECK FOR CAMPAIGNS, BULLETINS AND SSMS
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
Has a corresponding campaign, bulletin or SSM been located?
Yes : Complete the recommendations as required
No : GO to A3
- A3: ORIGIN/CORNER CHECK
- Confirm the origin of the noise symptom, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman Chassis EAR)
Has the noise origin been located to a wheel/suspension corner assembly?
Yes : GO to A4
No : No further action required
- A4: SUSPENSION SYSTEM CHECK
- Check suspension joints and links for wear/damage and check suspension system fixings/fasteners are torqued to the correct specification
Were there any worn/damaged or loose fixings/fasteners found?
Yes : Rectify vehicle as necessary
No : GO to A5
- A5: TIRE CHECK
- Check the tire for uneven/irregular tire wear or being out of shape
Was there any uneven/irregular tire wear found or is the tire out of shape?
Yes : Swap the position of the out of specification tire to the opposite side of the vehicle and complete a road test. If the noise has reduced/gone or swapped origin, reposition the wheels to their original position and advise the customer to fit a new tire
No : GO to A6
- A6: WHEEL BEARING CHECK
- Check that the noise is coming from within the knuckle/hub assembly, if available using a stethoscope
Can you confirm that the noise is coming from the wheel bearing?
Yes : Rectify the vehicle as necessary
No : Refer to the relevant article of the repair information for Drive Axle/Differential, Transfer Case, Steering System Refer to: STEERING SYSTEM or Brake system Refer to: BRAKE SYSTEM . diagnosis and testing procedures