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Pinpoint Test A: Head Up Display (HUD) Windshield Projected Image Distorted

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
  1. A1: HUD IMAGE DISTORTED 
    1. Sitting in the drivers seat, inspect the HUD display lens at the rear of the instrument panel

    Has the protective film been removed from the HUD lens?

    • Yes  : GO to A2.
    • No  : Check and remove the protective film from the HUD lens as required
  2. A2: HUD IMAGE DISTORTED - SEATING POSITION 

    If comparing HUD displays between two vehicles you must compare the same models, e.g. L405 to L405

    1. The driver must be SITTING IN THE CORRECT POSITION  (see owners manual) to view the HUD display
    2. When seated correctly the HUD adjustment can be made by selecting HUD Position  from the Head up Display  menu and follow the on-screen instructions
    3. With the driver sitting in the CORRECT  position and the HUD adjusted correctly, view the HUD projected image on the Windshield

    Is the HUD projected image distorted?

    • Yes  : GO to A3.
    • No  : Advise the customer correct seat and HUD position (see owners manual)
  3. A3: HUD IMAGE DISTORTED - WINDSHIELD CHECK 
    1. Inspect the windshield for stone chip or crack damage, at the HUD projection area

    Has the windshield sustained any stone chip or crack damage, at the head up display projection area?

    • Yes  : Install a new HUD windshield as required
    • No  : GO to A4.
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  4. A4: HUD IMAGE DISTORTED - LOGO AND TRADEMARK CHECK 
    1. Look for the correct HUD trademark on the Windshield

    Does the windshield have the correct HUD trademark? The symbol circled in the manufactures brand logo, is the HUD trademark and defines it as a HUD variant Windshield. Depending on the model and glass manufacturer this position may change

    • Yes  : GO to A5.
    • No  : Incorrect Windshield is fitted. Install the correct HUD Windshield as required
  5. A5: HUD IMAGE DISTORTED - TEST RESULT CHECK 
    1. Refer to the relevant section of the service information and remove plastic trim
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    2. With the rear view mirror mounting bracket plastic trim removed, the windshield manufactures test results are printed/attached to the Windshield
      • Pilkington print the test results on a white label and is attached it to the windshield
      • The test result is the sequence number and the date/time the image was tested

    Is the manufactures test results printed/attached on to the Windshield?

    • Yes  : Windshield image distorted checks now complete. The following pinpoint tests cover the rain/light sensor checks GO to Pinpoint Test B .
    • No  : Incorrect Windshield is fitted. Install the correct HUD Windshield as required