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Symptom Chart

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

Symptom Chart - Remote Engine Start (RES) prerequisites 

Symptom  Possible Causes  Action 
The vehicle will not perform a Remote Engine Start (RES)
  • The accelerator pedal is pressed
  • Parking brake not set before a RES is attempted
  • Transmission not set to park before RES attempt
  • Engine coolant temperature too high/low
  • Diesel aftertreatment system criteria not met (diesel engine vehicles only)
  • Insufficient fuel pressure for engine start in remote mode
  • The vehicle engine speed is too high
  • Normal immobilizer failure
  • Remote immobilizer failure
  • Check that the accelerator is not being pressed by floor mats or debris. Also check the accelerator pedal functions correctly
  • Confirm that the parking brake is set and functioning correctly
  • Confirm that the transmission is set to park and is functioning correctly
  • Check that the engine coolant temperature is within specified limits.
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for diesel aftertreatment related DTC's and rectify
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for fuel pressure related DTC's and rectify as necessary
  • Confirm that the engine is not already running when the RES was attempted
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for immobilizer related DTC's and rectify as necessary
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for remote immobilizer related DTC's and rectify

Symptom Chart - Smartphone app theft notification trigger types 

Symptom  Possible Causes  Action 
Unauthorised movement alert
  • Vehicle moving without the engine running
  • Check the vehicle has not rolled whilst parked. Check the vehicle transmission is in park with the parking brake applied
The vehicle alarm has been triggered
  • Unauthorised tampering with the vehicle
  • Check that the vehicle has not been tampered with whilst parked and the vehicle alarm is functioning correctly
Battery disconnect
  • Vehicle battery is disconnected
  • Check the wiring and connections to the vehicle battery. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GPS tamper
  • The Global Positioning System(GPS) antenna disconnected
  • Check the wiring and connections to the GPS antenna. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GSM tamper
  • The Global Systems for Mobile Communications (GSM) antenna is disconnected
  • Check the wiring and connections to the GSM antenna. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GSM jamming
  • Attempts to block Global Systems for Mobile Communications (GSM) signal using a device or alternative method
  • Check that the GSM antenna is functioning correctly. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
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