Raising a telematics related Technical Assistance (TA) - Minimum standards

When raising a Technical Assistance (TA), it is essential that as much information as possible is captured and documented on the TA. This will save valuable time when the relevant teams investigate. You should aim to provide:

• The time and date the concern was first experienced.
• The time and date of all Jaguar Land Rover approved diagnostic equipment routines that have been ran.
• The time and date of all manual actions performed e.g. long bCall press, smartphone app login etc.
• The timestamp of "Last vehicle contact" - This is obtained from the bottom of the home screen in the smartphone app.
• In the situation where a telematics control module replacement has been carried out, should provide the serial number of the old module and the serial number of the new module as well as the time, date and the outcome of the telematics control module "Replacement Routine".
• Confirmation of any DTC's that have been recorded and whether these have been resolved and/or cleared.
• The current illumination status of both the eCall and bCall buttons.
• A screenshot or an exact text copy of any error messages shown in the smartphone app
• Attach the latest session file