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Symptom Charts

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
Hard Drive

Symptom Possible Causes Action
Information stored on the hard drive cannot be accessed (navigation data and media files)
  • Hard drive over temperature condition greater than 50°C)
  • Hard drive under temperature condition (less than -30°C)
  • Hard drive internal hardware or software fault
  • GO to Pinpoint Test A.
  • GO to Pinpoint Test B.
  • GO to Pinpoint Test C.
Some portion of the information stored on the hard drive cannot be accessed or is missing (navigation data and media files)
  • Hard drive internal hardware or software fault
  • GO to Pinpoint Test C.
Microphone

Reported Symptom Symptom Description Potential Causes (for guidance only) Recommended Action
  • Voice command is not working
  • When pressing the voice command button on the steering wheel, the system is not responding
  • Issue with steering wheel switches
  • No microphone(s) installed
  • Microphone not connected correctly
  • Faulty microphone
  1. Check and confirm customer's vehicle does have voice command capability installed on the vehicle and that the voice command function is enabled
  2. The microphone is shared between the Bluetooth telephone function and the voice command function. Check that the voice command function works by giving a voice command, for example "Telephone Help" or "Navigation Help". Check that Bluetooth telephone calls can be made. Ensure that the following criteria are satisfied before any telephone call is attempted:
    • The telephone handset and associated level of software is included on the Jaguar Land Rover approved list
    • The telephone/device battery is fully charged and in a serviceable condition
    • There is a reliable telephone network reception signal of suitable strength
    • The telephone/device is placed within the vehicle cabin area
    • The telephone/device is connected to the vehicle via Bluetooth
  3. If the voice command function works and the phone call receiver can hear the caller adequately when calls are made from the vehicle, this suggests that the fault is not with the microphone
  4. If the phone call was unsuccessful and the voice command is inoperative, first check if there are any SSMs/TSBs for voice command functions, microphones or Bluetooth and perform the specified rectifications as required. Retest to confirm if the issue has been resolved. If the fault is still present, go to next step
  5. Connect the Jaguar Land Rover approved diagnostic equipment, check for related DTCs and any recommended software updates. If DTCs are present or if software updates are required, perform the necessary remedial actions as specified by the SDD tool. After performing the necessary actions, confirm if the customer fault is still present. If no DTCs are logged and/or no software updates are required, go to the next step
  6. Gain access to the microphone to check the following:
    • Check the microphone is fitted to driver's side of the vehicle and rectify as required
    • Check the harness assembly is not trapped and rectify as required
    • Check the harness assembly connections are fully inserted and secured to the microphone and rectify as required
    • Check for any harness damage and repair as required
  7. Check the microphone for the following and replace the component if any damage is evident:
    • Check the microphone connector is free from damage and corrosion
    • Check for visual damage to the microphone e.g. wiring or casing
  8. If the fault is still present following replacement of the microphone, contact Jaguar Land Rover Dealer Technical Support following the guidelines in the policy and procedures manual
  • Bluetooth telephone - 3rd party hears interference
  • When customer uses the telephone via a Bluetooth connection, the call receiver hears interference over the caller's audio signal
  • The phone/device is incompatible with Jaguar Land Rover infotainment system
  • Poor (sub-optimal) placement of the phone/device within the vehicle
  • Poor mobile phone network reception
  • High mobile phone network demand
  • Damaged microphone harness
  • Microphone unclipped from housing
  • No microphone(s) installed
  • Microphone not connected correctly
  • Faulty microphone
  • Bluetooth telephone - 3rd party cannot hear caller at all
  • When customer uses the telephone via a Bluetooth connection, the call receiver cannot hear the caller
Wireless Headphones

Symptom Possible Causes Action
Wireless headphones status LED is permanently off Wireless headphones have not been switched on Press the power switch on the right side of the wireless headphones
No batteries are installed in the wireless headphones Remove battery cover on the left side of the wireless headphones and insert 2 x new AAA batteries
Batteries are inserted with incorrect polarity Check the batteries are installed as per the diagram in the battery compartment
Batteries are depleted Remove battery cover on the left side of the wireless headphones and replace batteries with 2 x new AAA batteries
Wireless headphones have timed out and automatically switched off Press the power switch on the right side of the wireless headphones
Wireless headphones status LED flashing (red or amber) and no audio from headphone. This indicates the wireless headphones are switched on ready to receive a signal from the vehicle overhead console emitter/ infotainment system Overhead console emitter is not active (an array of red LEDs can be seen when active)
  • Ensure the vehicle infotainment system is on and the dual view and/or rear seat entertainment features are active
  • Select the same audio source to cabin speakers to confirm audio output is operational
Wireless headphones are not in direct line of sight with the overhead console emitter Ensure there is a direct line of sight between the overhead console emitter and the wireless headphones
Wireless headphones are not being used inside the vehicle The wireless headphones are designed to be used whilst seated in the vehicle only
Wireless headphones status LED constantly on (red or amber) and no audio output from wireless headphones. This indicates wireless headphones are switched on and receiving a signal from the entertainment system via the overhead console emitter Audio source selected is not playing (CD paused or radio station not tuned in)
  • Ensure the active audio source is playing
  • Select the same audio source to cabin speakers to confirm audio output is operational
Volume control is set to minimum Rotate the volume control located on the right side of the wireless headphones in a clockwise direction to increase volume
Wireless headphones are set to an inactive zone channel. (There are up to 3 channels depending on vehicle specification - see note below) Press the channel select switch on the right side of the wireless headphones. A beep will be heard from the wireless headphones when the channel is changed. Repeat if necessary
Wireless headphones audio is inhibited in dual view touchscreen or rear seat entertainment control menu Enable the wireless headphones audio via the dual view touchscreen or rear seat entertainment control menu
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