Telematics System Messages

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

If there is any fault with the telematics system, the following messages are displayed on the Instrument Cluster (IC) message center:

'SOS System Limited' - Displayed if call is possible but with limited service. For example, if there is any fault with the microphone or the speaker (Diagnostic Trouble Code (DTC) present) or the backup battery is depleted but the call can be placed and vehicle data transmitted.
'SOS System Not Available' - Displayed if Telematics Control Module (TCU) is unable to attempt a call. For example, if no network available or TCU has no Controller Area Network (CAN) network connectivity.

A DTC is set in the TCU in the event of 'SOS System Limited'.