Pinpoint Test B: Noisy Control Arm

1. Confirm the customer noise

Has the customers noise been confirmed

Yes 

GO to  B2.

No 

No further action required

1. Check the jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSM's which may be valid for the specific customer complaint

Has a corresponding campaign, bulletin or SSM been located?

Yes 

Complete the recommendations as required

No 

GO to  B3.

1. Confirm the origin of the noise symptom, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)

Has the noise origin been located to a wheel/suspension corner assembly?

Yes 

GO to  B4.

No 

Repeat the identification of the noise source and repair as required

1. Check suspension joints/links/knuckles for wear/damage, also check suspension system fixings/fasteners are torqued to the correct specification

Were there any worn/damaged links or knuckles or loose fixings/fasteners found?

Yes 

Rectify the vehicle as necessary

No 

GO to  B5.

1. Confirm the origin of the noise symptom within the corner assembly, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)

Has the noise origin been isolated to the upper/lower control arm?

Yes 

GO to  B6.

No 

Repeat identification of the noise source and repair as required

1. If the noise has been isolated to the upper control arm, confirm condition of the upper control arm bushes, refer to upper control arm graphic item 1
2. If the noise has been isolated to the front lower control arm, confirm condition of the front lower control arm bush, refer to front lower control arm graphic item 1
3. If the noise has been isolated to the rear lower control arm, confirm condition of rear lower control arm bush, refer to rear lower control arm graphic item 1

Has the noise origin been isolated to the upper/lower control arm bushes?

Yes 

If the bushes are a serviceable part, install a new bushes as per normal procedure, otherwise rectify the vehicle as necessary. Include the word "BUSH" in the verbatim

No 

GO to  B7.

1. If the noise has been isolated to the upper control arm and the bush condition is confirmed as OK, confirm condition of the upper control arm ball joint (item 2) and ball joint boot (item 3). Refer to upper control arm graphic items 2 and 3
2. If the noise has been isolated to the front lower control arm and the bush condition is confirmed as OK, confirm condition of the front lower control arm ball joint (item 2) and ball joint boot (item 3). Refer to upper control arm graphic items 2 and 3
3. If the noise has been isolated to the rear lower control arm and the bush condition is confirmed as OK, confirm condition of the rear lower control arm ball joint (item 2). Refer to rear lower control arm graphic item 2

Has the noise origin been isolated to the upper/lower control arm ball joint?

Yes 

Check if the Ball Joint has obvious free play. If yes rectify the vehicle as necessary and include the words "FREE PLAY" in the verbatim

Check if the Ball Joint Boot is split/damaged/leaking. If yes rectify the vehicle as necessary and include the word "BOOT" in the verbatim

No 

Repeat identification of the noise source and repair as required