Pinpoint Test A: Brake Noise
- A1: BRAKE NOISE INITIAL CHECK
- Confirm customer noise
Has the customers concern been confirmed?
Yes
GO to A2.
No
No further action required
- Confirm customer noise
- A2: CHECK FOR CAMPAIGNS, BULLETINS AND SSMS
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
Has a corresponding campaign, bulletin or SSM been located?
Yes
complete recommendations as required
No
GO to A3.
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
- A3: BRAKE NOISE ORIGIN - FRONT OR REAR
- Confirm the origin of the brake noise, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)
Has the brake noise origin been located?
Yes
If the brake noise origin is coming from the front brakes, for vehicles with high performance brakes GO to PINPOINT TEST B . For vehicles with standard brakes GO to PINPOINT TEST C . If the brake noise origin is coming from the rear brakes, for vehicle with standard brakes GO to PINPOINT TEST D . For vehicles with high performance brakes GO to PINPOINT TEST E .
No
Raise a Technical Assistance (TA) with an attached sound file.
- Confirm the origin of the brake noise, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)