Symptom Chart: Notes

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Verify the customer concern.
Visually inspect for obvious signs of mechanical or electrical damage.
If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
If the cause is not visually evident, verify the symptom and refer to the Symptom Chart.

SYMPTOM	POSSIBLE CAUSE	ACTION
Transmission shift quality poor	Transmission adaptions insufficient or not correctly adapted for smooth gear shift Engine and transmission installation Engine system fault Anti-lock brake system fault Climate control system fault Transfer Case system fault Gateway system fault Transmission system fault Powertrain control module software not at the latest level Anti-lock brake system control module software not at the latest level HVAC Control Module software not at the latest level Transfer Case Control Module software not at the latest level Gateway module software not at the latest level Transmission control module software not at the latest level Engine and transmission installation/integrity Engine airpath system fault Transmission fluid leaks Transmission fluid level Transmission fluid poor condition	GO to PINPOINT TEST A .