Panoramic Roof Glass Damage Inspection Procedure: Notes

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Photographic evidence of the origin of the glass damage concern must be retained (and available on request) to support both customer conversations and Warranty claims. For further guidance, refer to the appropriate service information. .
Damage from an external influence must not be claimed under Warranty. All Warranty claims are subject to audit.

Where customers present vehicles with damage/cracks in the panoramic roof glass, the following guidance is designed to help retailers/authorized repairers determine if cracks in the panoramic roof glass are the result of a manufacturing defect in the glass substrate or, as is more likely, as a result of impact damage, such as a stone chip. The procedures outlined below should always be completed whenever a vehicle is presented with reports of damage/cracks in the panoramic roof glass. Regardless of if the repair is to be claimed under Warranty or not, the procedures for gathering and recording evidence of the nature of the cause of the damage should be followed.