Damage Inspection Procedure

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

As shown below, use the point of a sharpened pencil to feel for the profile of the crack/breach in the glass (as indicated by a step or rough area on the otherwise smooth surface of the glass).
NOTE: This should be done on both the interior and exterior surfaces of the roof glass.

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Feeling for any step or rough area on the glass, follow the path of the crack with the tip of a sharp pencil. Using a magnifying glass, follow the path of the crack and identify any visual signs of impact damage on the glass surface. If a breach in the glass surface is evident, then the damage to the glass will NOT be covered by the vehicle warranty and the cost of repairs will need to be covered by the customer (or the customer's insurance policy).
NOTE: Not all cracks will necessarily run through the centre of the discernible impact point.

Refer to the examples of impact points/impact damage shown in the information below.
Using a paint marker or chinagraph pencil, circle the origin of the crack/damage identified during the inspection of the glass panel (as shown below). Care should be taken to avoid any further damage when marking-up the glass.

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Capture the following set of images (refer to examples below) as supporting evidence that the faulty glass is still installed on the vehicle. Make sure the images are unobstructed, in focus and plainly show the damage to the glass. If necessary. carefully remove any obstructing trims to gain clear access to the damaged portions of the roof glass before capturing the following images:
1. An image showing an overview of the entire glass panel
2. A close-up image of the root cause (impact point) of the crack/damage
3. A close-up image of the glass ID mark/trademark logo
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These images should be retained in case they are requested for Warranty audit purposes or to facilitate discussions with the customer regarding retail or insurance repairs.