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Home >> Jaguar >> 2019 >> XF S >> Repair and Diagnosis >> External Pages >> Different car >> Section 279 (Steering System - General Information -- XE/(760)) >> Steering System - General Information (G1903637) >> Diagnosis And Testing >> Steering System (G1823097) >> Steering And Wheel Alignment >> Pinpoint Test A: Steering Wheel Misaligned/Vehicle Pull/Drift

Pinpoint Test A: Steering Wheel Misaligned/Vehicle Pull/Drift

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
  1. A1: VISUAL INSPECTION OF THE TIRES 
    NOTE: There is no warranty claim if the wheels and tires are non-factory specification
    1. Visually inspect the tires for any obvious issues with damage, tire tread depth and tire pressure

    Were there any issues found with the vehicles tires?

    Yes 

    Rectify the issue that was found before continuing to Pinpoint Test A2

    No 

    GO to A2  .

  2. A2: DYNAMIC ASSESSMENT WITH THE CUSTOMER 
    1. A dynamic assessment must be completed on a similar road type to the road surface the customer was driving on when the customer symptom occurred. The assessment should be done with the customer in the vehicle if possible.
    2. Avoid heavily cambered roads, roads with bends or deviations, roads with steep inclines/declines, roads with poor surfaces, roads which are crowded and with heavy traffic
    3. When testing for symptoms on the ideal road surface, maintain the same speed and stay in the same gear. Use the Cruise Control feature if it is equipped to the vehicle
    4. Make sure that the customer symptom is not a result of the Lane Keep Assist feature (if the feature is equipped to the vehicle)

    Is the issue due to the Lane Keep Assist feature?

    Yes 

    Advise the customer that no error states or fault exists with their vehicle and educate the customer on the features of their vehicle

    No 

    Were you able to recreate the customer's symptom?

    Yes 

    GO to  A3

    No 

    Where unable to recreate the issue, please be aware that vehicles will naturally follow the camber of the road. Heavily cambered roads will naturally induce a drift/pull to the side. At this point the customer should be advised that no error states or fault exists with their vehicle and offer the customer an accompanied drive if this wasn't done initially

  3. A3: STATIC CHECKS 
    NOTE:
    • If any required changes are found through static assessment, follow relevant Service Repair Operations to rectify found issues
    • Static assessment does not include wheel alignment
    1. Static checks include
      • Check the tire tread depth
      • Check the tire pressures
      • Visual check for damage to the suspension components
      • Visual check for damage to the wheels and the tires
      • Check the brake system for brake binding
      • Check the steering system for high friction
      • Using the Jaguar Land Rover approved diagnostic equipment, check the Steering Angle Sensor Module (SASM) for Diagnostic Trouble Code(s)
    2. Required tools:
      • Tire pressure gauge
      • Tire depth gauge
      • Jaguar Land Rover approved diagnostic equipment

    Based on the static checks of the vehicle, is there any evidence of damage to wheels, tires, suspension or steering components?

    Yes 

    Stop the bulletin and rectify the damage

    No 

    Do the tire tread depth indicators show evidence of excessive tire wear?

    Yes 

    Replace the tires (refer to Warranty Compliance and Procedures). Verify through driving assessment if the issue has been rectified.

    No 

    Are any of the tire pressures low?

    Yes 

    Inflate the tires as per the specification. Verify through driving assessment if the issue has been rectified

    No 

    Is there any evidence of brake binding on one wheel?

    Yes 

    Go to the Brake System diagnosis and testing pinpoint tests to rectify the problem

    No 

    Were any Steering Angle Sensor Module (SASM) related Diagnostic Trouble Code(s) present?

    Yes 

    Refer to the relevant DTC  index and rectify as applicable

    No 

    Is there any evidence of heavy or notchy steering?

    Yes 

    Go to Steering System diagnosis and testing symptom chart

    No 

    GO to  A4

  4. A4: THE WHEEL ALIGNMENT PROCESS 
    NOTE:
    • Make sure that the air suspension is locked into tight tolerance (if the vehicle is equipped with air suspension9). Follow the instructions from TOPIx to enable this function
    • The wheel alignment process must be completed using the Jaguar Land Rover Approved Wheel Alignment Equipment. The Equipment must be calibrated
    • The runout compensation must be completed as part of the process
    • The operators must be trained to use wheel alignment equipment
    1. Complete the wheel alignment process followed by a further driving assessment

    Did this rectify the problem?

    Yes 

    No further action

    No 

    GO to  A5

  5. A5: TIRE SWAP FRONT AXLE SIDE TO SIDE 
    NOTE: If the tires are directional DO NOT swap the assemblies side to side on one axle
    • Tire swap is applicable where steering wheel misalignment and/or steering pull is still evident after the wheel alignment process
    1. If the vehicle is still experiencing issues after the wheel alignment process, the front axle wheel and tire assemblies should be swapped side to side

    Did this rectify the problem?

    Yes 

    No further action required

    No 

    GO to  A6

  6. A6: TIRE SWAP REAR AXLE SIDE TO SIDE 
    NOTE:
    • If the tires are directional DO NOT swap the assemblies side to side on one axle
    • Tire swap is applicable where steering wheel misalignment and/or steering pull is still evident after the wheel alignment process
    1. If the vehicle is still experiencing issues after the wheel alignment process, the rear axle wheel and tire assemblies should be swapped side to side

    Did this rectify the problem?

    Yes 

    No further action required

    No 

    GO to  A7

  7. A7: TIRE SWAP REAR AXLE TO FRONT AXLE 
    NOTE:
    • If the tires are a different fit front to rear, for example wider at the rear. DO NOT swap tires front to rear
    • Tire swap is applicable where steering wheel misalignment and/or steering pull is still evident after the wheel alignment process
    1. If the vehicle is still experiencing issues after the wheel alignment process, the rear axle wheel and tire assemblies should be swapped side with the front axle tires

    Did this rectify the problem?

    Yes 

    No further action required

    No 

    GO to  A8

  8. A8: TIRE SWAP FRONT AXLE SIDE TO SIDE 
    NOTE: If the tires are directional DO NOT swap the assemblies side to side on one axle
    • Tire swap is applicable where steering wheel misalignment and/or steering pull is still evident after the wheel alignment process
    1. If the vehicle is still experiencing issues after the wheel alignment process, the front axle wheel and tire assemblies should be swapped side to side

    Did this rectify the problem?

    Yes 

    No further action required

    No 

    GO to  A9

  9. A9: TIRE SWAP REAR AXLE SIDE TO SIDE 
    NOTE:
    • If the tires are directional DO NOT swap the assemblies side to side on one axle
    • Tire swap is applicable where steering wheel misalignment and/or steering pull is still evident after the wheel alignment process
    1. If the vehicle is still experiencing issues after the wheel alignment process, the rear axle wheel and tire assemblies should be swapped side to side

    Did this rectify the problem?

    Yes 

    No further action required

    No 

    If the tire swap did not rectify the issue, contact Technical Assistance function of the GCM (Global Concern Management).

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