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Home >> Jaguar >> 2019 >> XF S >> Repair and Diagnosis >> External Pages >> Different car >> Section 265 (Information And Entertainment System - Vehicles With: INCONTROL Touch -- XE/(760)) >> Information And Entertainment System - Vehicles With: INCONTROL Touch (G2166350) >> Diagnosis And Testing >> Telematics (G2158994) >> Symptom Chart

Symptom Chart

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

Symptom Chart - Remote Engine Start (RES) prerequisites 

SYMPTOM POSSIBLE CAUSES ACTION
The vehicle will not perform a Remote Engine Start (RES)
  • The accelerator pedal is pressed
  • Parking brake not set before a RES is attempted
  • Transmission not set to park before RES attempt
  • Engine coolant temperature too high/low
  • Diesel aftertreatment system criteria not met (diesel engine vehicles only)
  • Insufficient fuel pressure for engine start in remote mode
  • The vehicle engine speed is too high
  • Normal immobilizer failure
  • Remote immobilizer failure
  • Check that the accelerator is not being pressed by floor mats or debris. Also check the accelerator pedal functions correctly
  • Confirm that the parking brake is set and functioning correctly
  • Confirm that the transmission is set to park and is functioning correctly
  • Check that the engine coolant temperature is within specified limits.
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for diesel aftertreatment related DTC's and rectify
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for fuel pressure related DTC's and rectify as necessary
  • Confirm that the engine is not already running when the RES was attempted
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for immobilizer related DTC's and rectify as necessary
  • Using the Jaguar Land Rover approved diagnostic equipment check the Powertrain Control Module (PCM) for remote immobilizer related DTC's and rectify

Symptom Chart - Engine crank inhibited 

SYMPTOM POSSIBLE CAUSES ACTION
The engine does not crank
  • Telematic control module (TCU)fault/CAN fault
  • When a start request is made, the telematic control module must transmit a secure ID message to the powertrain control module over the CAN bus to authorise cranking. Check the telematic control module for related DTCs and refer to the relevant DTC index. Check the CAN circuit between the telematic control module and the powertrain control module and repair the wiring harness as necessary

Symptom Chart - Smartphone app theft notification trigger types 

SYMPTOM POSSIBLE CAUSES ACTION
Unauthorized movement alert
  • Vehicle moving without the engine running
  • Check the vehicle has not rolled when parked. Check the vehicle transmission is in park with the parking brake applied
The vehicle alarm has been triggered
  • Unauthorized tampering with the vehicle
  • Check that the vehicle has not been tampered with when parked and the vehicle alarm is functioning correctly
Battery disconnect
  • Vehicle battery is disconnected
  • Check the wiring and connections to the vehicle battery. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GPS tamper
  • The Global Positioning System(GPS) antenna disconnected
  • Check the wiring and connections to the GPS antenna. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GSM tamper
  • The Global Systems for Mobile Communications (GSM) antenna is disconnected
  • Check the wiring and connections to the GSM antenna. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary
GSM jamming
  • Attempts to block Global Systems for Mobile Communications (GSM) signal using a device or alternative method
  • Check that the GSM antenna is functioning correctly. Using the Jaguar Land Rover approved diagnostic equipment check for related DTC's and repair as necessary

SIM card compatibility 

The table below shows which SIM cards are compatible with the different Telematic Control Modules (TCU).

TCU MODULE SIM CARD TYPES
TCU1 module, 2014 to 2017 model year vehicles 2G, 3G SIM cards only
TCU2 module, 2016 to 2017 model year vehicles 2G, 3G SIM cards only
TCU3 module, 2018 to 2020 model year vehicles (except the Jaguar F-TYPE which continues to 2021 model year) 2G, 3G, 4G, and LTE data SIM cards
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