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Home >> Jaguar >> 2019 >> XF S >> Repair and Diagnosis >> External Pages >> Different car >> Section 265 (Information And Entertainment System - Vehicles With: INCONTROL Touch -- XE/(760)) >> Information And Entertainment System - Vehicles With: INCONTROL Touch (G2166350) >> Diagnosis And Testing >> Telematics (G2158994) >> Symptom Chart - TELEMATIC Error Messages Shown In The Instrument Cluster

Symptom Chart - TELEMATIC Error Messages Shown In The Instrument Cluster

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

Error message "SOS Limited Functionality" shown in the instrument cluster 

NOTE: The clearing of this message can only be achieved by resolving a hardware issue.
SYMPTOM POSSIBLE CAUSES ACTION
Error message "SOS Limited Functionality" shown in the instrument cluster
  • External Global Systems for Mobile Communications/Universal Mobile Telecommunications System (GSM/UMTS) antenna connection failure
  • External Global Navigation Satellite System (GNSS) antenna connection failure
  • eCall button connection failure
  • Hardwired connection failure with the Restraints Control Module (RCM)
  • Microphone connection failure
  • Global Navigation Satellite System (GNSS) antenna internal failure
  • Speaker connection failure
  • Telematic control module backup battery depleted
  • Using the Jaguar Land Rover approved diagnostic equipment; please refer to the snapshot data and DTC information. A vehicle snapshot will show the nature of the hardware issue. Please refer to the DTC index for the recommended repair procedure.

Symptom Chart - Error message "SOS not available" shown in the instrument cluster 

SYMPTOM POSSIBLE CAUSES ACTION
Error message "SOS Not Available" shown in the instrument cluster
  • The telematic control module is off bus
  • Failed emergency call due to no cellular network coverage
  • Modem Failure
  • If the telematic control module is disconnected or unresponsive, the cluster will automatically display "SOS Not Available". The message is cleared as soon as the telematic control module is back on bus. This may also require the user to push "OK" to clear the instrument cluster pop-up. Use the Jaguar Land Rover approved diagnostic equipment to check for related DTC's and repair as necessary.
  • If a call is attempted while the telematic control module is in no cellular coverage, it will fail to connect and the telematic control module retry strategy will come into effect. If all retries fail, the telematic control module will prompt the cluster to display "SOS Not Available". The cluster message will be cleared when the user presses "OK" to clear the pop-up.
  • If a modem error is detected and the corresponding DTC raised. Use the Jaguar Land Rover approved diagnostic equipment to check for related DTC's and repair as necessary. The cluster message will remain until the DTC is cleared.

Please note that this list is not extensive and full diagnosis should always be completed as per the workshop literature.

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