Service Mode

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: Only on vehicles with InControl Secure Tracker feature.

Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC

Before disconnecting power to the Telematics Control Module (TCU), for example disconnecting the startup battery to carry out maintenance repairs, the vehicle owner must place the TCU into Service Mode.

If the disconnection procedure is not carried out, the system will send a theft alert to the following:

The user via the InControl Remote mobile phone application
The telematics service provider.

Then the system will enter 'Theft Notification' or 'Stolen Vehicle Tracking' mode during which time the charge in the TCU back-up battery would be used. The emergency services may be falsely alerted that the vehicle has been stolen.

For security purposes Service Mode enabling is the sole responsibility of the vehicle owner as it requires a personal identification number that has been defined by the customer.

During vehicle maintenance, where the startup battery is disconnected for a period of time exceeding the 10 hour window, the vehicle owner must re-activate the Service Mode. (To re-activate the Service Mode the vehicle owner is required to use 'InControl Remote' mobile phone application.)