Inspection And Verification

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.

NOTE:

If a control module or a component is at fault and the vehicle remains under manufacturer warranty, refer to the Warranty Policy and Procedures information, or determine if any prior approval program is in operation, prior to the installation of a new module/component.
When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
When diagnosing steering faults if issues are found to be due to interfacing system issues, for example anti-lock brake system, park aid, suspension, battery/charging system, etc, make sure warranty is claimed against the interfacing system where the problem is identified not steering gear.

Verify the customer concern
- If a road test is necessary make sure the vehicle is safe to do so
1. Using guidance from the symptom chart, and the symptoms defined in the electrical service diagnostic tool

Visually inspect for obvious signs of damage and system integrity

Summary

Accident/Water Damage

WARNING: The following issues are not covered under Warranty. Retailer/Authorized repairers should not claim these issues.

Accident damage
Bent Steering Gear
Bent Tie Rod
Damage PSCM housing and Power Motor
Water damage
Rusty gears
Water ingress

VISUAL INSPECTION

MECHANICAL	ELECTRICAL
Check the tires for correct pressure, size, wear and tread pattern Check for wheel rim and tire damage Check road wheel security Check for vehicle or suspension damage Check steering ball joints and suspension components for abnormally high friction	Fuses Wiring harnesses and connectors Power steering control module Steering angle sensor module

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
If the cause is not visually evident, verify the symptom and refer to the SYMPTOM CHART , alternatively check for Diagnostic Trouble Code(s) and refer to the DTC INDEX .
Check JLR claims submission system for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint and complete the recommendations as required