Symptom Chart

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE CAUSE	ACTION
Misty/foggy/blurry image displayed on the touchscreen when operating the rear view camera, limiting visibility when maneuvering the vehicle	Evidence of water ingress/oxidation/corrosion on camera housing	Remove and inspect the camera bezel on the tailgate Inspect for signs of water ingress and/or corrosion in and around the camera assembly/bezel If clear signs of water ingress and/or corrosion are present, install a new rear view camera and bezel Refer to: REAR PROXIMITY CAMERA
Rear view camera image slow to react	System operation within specification	NOTE: After selecting reverse, it may take up to 20 seconds for the image to be displayed. No further action necessary
Blank screen	Touchscreen fault Rear view camera not functioning	Using the Jaguar Land Rover approved diagnostic equipment, check the infotainment master controller/audio head unit/touchscreen (as installed) for related DTC s and refer to the relevant DTC index GO to PINPOINT TEST A .
Blue screen	Video in signal absent	GO to PINPOINT TEST B .
No tracking lines	Missing/invalid reverse gear signal Controller Area Network (CAN) fault	Using the Jaguar Land Rover approved diagnostic equipment, check the body control module for related DTC s and refer to the relevant DTC index GO to PINPOINT TEST C .
Frozen tracking lines	CAN data gateway fault	GO to PINPOINT TEST D .