Pinpoint Test C: Noisy Wheel Bearing Tests
- C1: NOISY WHEEL BEARING INITIAL CHECKS
- Confirm customer noise
Has the customers concern been confirmed?
Yes
GO to C2.
No
No further action required
- Confirm customer noise
- C2: CHECK FOR CAMPAIGNS, BULLETINS AND SSMS
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
Has a corresponding campaign, bulletin or SSM been located?
Yes
Complete the recommendations as required
No
GO to C3.
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
- C3: ORIGIN/CORNER CHECK
- Confirm the origin of the noise symptom, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)
Has the noise origin been located to a wheel/suspension corner assembly?
Yes
GO to C4.
No
No further action required
- Confirm the origin of the noise symptom, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)
- C4: SUSPENSION SYSTEM CHECK
- Check suspension joints and links for wear/damage and check suspension system fixings/fasteners are torqued to the correct specification
Were there any worn/damaged or loose fixings/fasteners found?
Yes
Rectify vehicle as necessary
No
GO to C5.
- Check suspension joints and links for wear/damage and check suspension system fixings/fasteners are torqued to the correct specification
- C5: TIRE CHECK
- Check the tire for uneven/irregular tire wear or being out of shape
Was there any uneven/irregular tire wear found or is the tire out of shape?
Yes
Swap the position of the out of specification tire to the opposite side of the vehicle and complete a road test. If the noise has reduced/gone or swapped origin, reposition the wheels to their original position and advise the customer to fit a new tire
No
GO to C6.
- Check the tire for uneven/irregular tire wear or being out of shape
- C6: WHEEL BEARING CHECK
- Check that the noise is coming from within the knuckle/hub assembly, if available using a stethoscope
Can you confirm that the noise is coming from the wheel bearing?
Yes
Rectify the vehicle as necessary
No
Refer to the relevant article of the repair information for Drive Axle/Differential, Transfer Case, Steering System or Brake system diagnosis and testing procedures
- Check that the noise is coming from within the knuckle/hub assembly, if available using a stethoscope