Pinpoint Test A: Noisy Control Arm

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

A1: NOISY CONTROL ARM INITIAL CHECKS
1. Confirm the customer noise
  Has the customers noise been confirmed
  
  Yes
  
  GO to A2.
  
  No
  
  No further action required
A2: CHECKS FOR CAMPAIGNS, BULLETINS AND SSM'S
1. Check the jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSM's which may be valid for the specific customer complaint
  Has a corresponding campaign, bulletin or SSM been located?
  
  Yes
  
  Complete the recommendations as required
  
  No
  
  GO to A3.
A3: ORIGIN/CORNER CHECK
1. Confirm the origin of the noise symptom, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)
  Has the noise origin been located to a wheel/suspension corner assembly?
  
  Yes
  
  GO to A4.
  
  No
  
  Repeat the identification of the noise source and repair as required
A4: UPPER/LOWER CONTROL ARM CHECK
1. Confirm the origin of the noise symptom within the corner assembly, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman ChassisEAR)
  Has the noise origin been isolated to the upper/lower control arm?
  
  Yes
  
  GO to A5.
  
  No
  
  Repeat identification of the noise source and repair as required
A5: UPPER/LOWER CONTROL ARM BUSH CHECK
1. If the noise has been isolated to the upper control arm, confirm condition of the upper control arm bushes, refer to upper control arm graphic item 1
2. If the noise has been isolated to the front lower control arm, confirm condition of the front lower control arm bush, refer to front lower control arm graphic item 1
3. If the noise has been isolated to the rear lower control arm, confirm condition of the rear lower control arm bush, refer to rear lower control arm graphic item 1
  Has the noise origin been isolated to the upper/lower control arm bushes?
  
  Yes
  
  If the bushes are a serviceable part, install a new bushes as per normal procedure, otherwise rectify the vehicle as necessary. Include the word "BUSH" in the verbatim
  
  No
  
  GO to A6.
A6: UPPER/LOWER CONTROL ARM BALL JOINT CHECK
1. If the noise has been isolated to the upper control arm and the bush condition is confirmed as OK, confirm condition of the upper control arm ball joint (item 2) and ball joint boot (item 3). Refer to upper control arm graphic items 2 and 3
2. If the noise has been isolated to the front lower control arm and the bush condition is confirmed as OK, confirm condition of the front lower control arm ball joint (item 2) and ball joint boot (item 3). Refer to upper control arm graphic items 2 and 3
3. If the noise has been isolated to the rear lower control arm and the bush condition is confirmed as OK, confirm condition of the rear lower control arm ball joint (item 2). Refer to rear lower control arm graphic item 2
  Has the noise origin been isolated to the upper/lower control arm ball joint?
  
  Yes
  
  Check if the Ball Joint has obvious free play. If yes rectify the vehicle as necessary and include the words "FREE PLAY" in the verbatim
  
  Check if the Ball Joint Boot is split/damaged/leaking. If yes rectify the vehicle as necessary and include the word "BOOT" in the verbatim
  
  No
  
  Repeat identification of the noise source and repair as required