Rectification And Warranty
If simple rectification of a minor fault can be accomplished by the PDI technician, then this should be done e.g fluid reservoir top-up, touching in small chips or blemishes etc.
Major defects such as serious panel or paint rectification work, must be reported to Jaguar Land Rover Limited and rectified under strict supervision in JLR workshops within the guidelines of the Warranty Policy.
Certain warranty rectifications at PDI may require prior consultation.
Should items be missing, the required parts should be procured through normal channels and costs claimed through the JLR claims submission system under the 'Shortage' claim type. All missing items should be recorded on the PDI check sheet and countersigned by an authorized person.
Claims for rectifying incorrect specification items and/or shortages must be made in accordance with the conditions detailed in the Warranty Policies and Procedures information.
- Delivery damage is not the responsibility of Jaguar Land Rover Limited and must not be made the subject of a warranty claim. It is the responsibility of the retailer to identify any such damage at the time of the new vehicle receipt and to make sure that the full details are recorded on the delivery receipt.
- Claims for rectification of such damage must be directed to the delivery company.
- Failure to notify the delivery company of damage details at the time of vehicle delivery will result in claims for subsequent rectification being rejected.
- Warranty claims for damage repairs may only be submit where JLR responsibility is clearly indicated. Examples falling into this category are paintwork damage during the installation of trim or outward facing dents on the door skin.
- Warranty claims will not be accepted for any damage repaired or identified after the vehicle has been placed into service.