Trouble shooting
WARNING: This page is about a different car, the 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
- For Single VIN activation, if system prompts "over maximum activation time, please check", it indicates the VIN is already activated. If you just need to download the activation file, please go to activation information query page to check the activation history, find out the VIN and download the activation file. In case the maximum download times is already reached, please contact JLR China to recover the download history.
- If you found any car is activated by any other account instead of yours, please contact JLR China immediately.
- Under Bulk VIN activation, you may see the VIN list as below, which indicates the VIN numbers which are already activated, get wrong navigation software version on the car or not in the database, please remove these VIN numbers first so that you can carry on the activation process, and then inform JLR China about any issue accordingly.