Symptom Chart

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE SOURCES	ACTION
Internet connectivity not working on the vehicle.	Date and time set on the infotainment is not correct.	On the infotainment screen go to Home page > Settings > All Settings > General > Time and Date. If the date and time is not correct then set date/time to 'Auto' mode in Home page > Settings > All Settings > General > Time and Date and drive the vehicle to a good known Global Positioning System (GPS) signal location, then confirm the vehicle gets updated with the correct date and time. Confirm the vehicle has good internet connectivity by using any of the following 5 options on the infotainment screen - - Search on Web browser. - Live. - Weather app. - Traffic on map option navigation. - Searching for fuel stations on navigation for fuel prices listing in the results list.

SYMPTOM

POSSIBLE SOURCES

ACTION

Internet connectivity not working on the vehicle.

Date and time set on the infotainment is not correct.

On the infotainment screen go to Home page > Settings > All Settings > General > Time and Date. If the date and time is not correct then set date/time to 'Auto' mode in Home page > Settings > All Settings > General > Time and Date and drive the vehicle to a good known Global Positioning System (GPS) signal location, then confirm the vehicle gets updated with the correct date and time. Confirm the vehicle has good internet connectivity by using any of the following 5 options on the infotainment screen -

- Search on Web browser.
- Live.
- Weather app.
- Traffic on map option navigation.
- Searching for fuel stations on navigation for fuel prices listing in the results list.

SYMPTOM	POSSIBLE SOURCES	ACTION
Internet connectivity not working on the vehicle.	Internet connection source is not having the internet connectivity.	Test 1 - Confirm if the vehicle has good internet connectivity by using any of the following 5 options on the infotainment screen - - Search on Web browser. - Live. - Weather app. - Traffic on map option navigation. - Searching for fuel stations on navigation for fuel prices listing in the results list. Test 2 - Connect a mobile phone to the same internet source and check on the mobile phone if the internet can be accessed.