Inspection And Verification

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.

NOTE:

If a control module or a component is out of specification and the vehicle remains under manufacturer warranty, refer to the Warranty Policy and Procedures information, or determine if any prior approval program is in operation, prior to the installation of a new module/component.
When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into account.
Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.

Verify the customer concern

Visually inspect for obvious signs of damage and system integrity

VISUAL INSPECTION

MECHANICAL	ELECTRICAL
Windshield (contamination or damage) Windshield wiper blades Windshield wiper arms Windshield wiper linkage spindle nuts Rear window (contamination or damage) Rear window wiper blades Rear window wiper arms Rear window wiper linkage spindle nuts Washer fluid level Washer fluid hoses (kinks, leaks, etc) Washer jets Wipers and washers control switch, damage and freedom of movement	Fuses Wiring harnesses and connectors Body control module Wipers and washers control switch

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index
Check the JLR claims submission system for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint and complete the recommendations as required.