Preparation - Only On Vehicles, Installed With Secure Tracker Feature
WARNING: This page is about a different car, the 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
- The 'Service Mode' feature is not available on North American Specification (NAS) market vehicles.
- Before disconnecting power to the Telematic Control Unit Module (TCU) the vehicle owner must place the TCU into 'Service Mode'. The 'Service Mode' disables all alert triggers, except movement alert.
- This must be done for example when disconnecting the startup battery to do maintenance repairs.
- For security purposes 'Service Mode' is the sole responsibility of the vehicle owner as it requires a Personal Identification Number (PIN) code that has been defined by the owner.
The TCU 'Service Mode' can be activated in the following ways:
- Through the Call Center - The owner calls the Telematics Service Provider (TSP) and requests to set the vehicle into 'Service Mode'.
- Through the 'InControl© Remote' mobile phone application - The owner enables the 'Service Mode'.
- Through the InControl© website - The owner enables the 'Service Mode'.
NOTE:
- If the TCU is not set into 'Service Mode', then communication to and from the TCU may be lost, which may prevent the vehicle starting.
- Failure to do so may result in any warranty claim being rejected.
If the disconnection procedure is not done, the system sends a theft alert to the following:
- The owner, through the InControl© Remote mobile phone application.
- The Telematics Service Provider (TSP).
Then the system will enter 'Theft Notification' or 'Stolen Vehicle Tracking' mode during which time the charge in the TCU battery would be used. The emergency services may be falsely alerted that the vehicle has been stolen.
When the primary vehicle battery is disconnected for a period of time, the vehicle owner can define the time it is to be disconnected for. If the time is exceeded, the vehicle owner must re-activate the 'Service Mode'. To reactivate the 'Service Mode' the owner is required to use the 'InControl© Remote' mobile phone application.