Symptom Chart

WARNING: This page is about a different car, the 2020 Jaguar XE and 2019 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE CAUSES	ACTION
Customer complains of flat battery	Quiescent drain module remaining active after vehicle power down (iQ) Quiescent drain CAN network remaining active after vehicle power down (iQ) Poor electrical connections Customer/end user interface or usage Harness short circuit to ground Water ingress into control module(s) Charging system fault Battery fault	Complete the customer questionnaire (see below) and record/retain the information for later use if required Follow the diagnostic procedures outlined in the Pinpoint Tests (below)

CUSTOMER QUESTIONNAIRE TO BE COMPLETED WHEN THE CUSTOMER PRESENTS A VEHICLE WITH THE COMPLAINT OF A FLAT BATTERY

The following questions should be put to the customer on arrival at the service centre. The data gathered should be recorded and retained as the information may be needed to be added to a Technical Assistance (TA) request for engineering evaluation if the vehicle's battery system fault. Select and record the appropriate response to each of the questions listed below:

Has the battery gone flat within the past 36 hours? YES/NO
How long has the vehicle stood prior to discovering the flat battery? Less Than 3 Days/Between 3 And 7 Days/Between 7 And 14 Days/Longer Than 14 Days
Before the flat battery was noted, had the vehicle doors been opened and closed multiple times while the vehicle had been unlocked and the engine off for over an hour or more (this may happen during loading and unloading of luggage, equipment, etc)? YES/NO
How did you gain access to the vehicle? Through Key Fob/Use of Manual Key/Through Handle Pull
Have you required assistance for battery issues previously? YES (give details)/NO
Has the Stop/Start function consistently been inhibited during the drive cycle? YES/NO
How often is the vehicle used? Daily/Every Other Day/Weekly/Less Than One Use A Week
What is the average length of journeys made? Less Than 10 Miles/Between 10 and 50 Miles/Over 50 Miles
How many engine starts (not including Stop/Start activations) does the vehicle typically undergo in one day? Less Than 5/Greater Than 5
Have any instrument pack warnings been observed leading up to the flat battery issue? YES (give details)/NO
If applicable, has the rear tailgate failed to extend fully at any point leading up to the flat battery issue? YES (give details)/NO
Are any accessories installed to the vehicle (either through the OBD port or hard wired ie: such as dash cameras)? YES (give details)/NO
Note any other information - ask the customer if they have any additional comments they feel may be relevant to the factors leading up to the fault