Rectification And Warranty

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If the repair of a minor fault is able to be accomplished by the PDI engineer, then the problem is to be rectified e.g. bulb replacement; tire pressure adjustment; fluid reservoir top-up; touching in small chips or blemishes, etc.

Major defects however, serious panel or paint rectification work, must be reported to Jaguar Land Rover Limited and rectified under strict supervision in Jaguar workshops, within the guidelines of the laid down Warranty Policy.

Certain warranty work at PDI may require prior consultation.

If items are found to be missing, the required parts are to be procured through normal channels, and costs claimed back via the Dealer Direct Warranty (DDW) system under the 'Shortage' claim type.

All missing items are to be recorded on the PDI Check Sheet and countersigned by an authorized person.

Claims for rectifying incorrect specification items and/or shortages must be made in accordance with the conditions detailed in Section C of the Warranty Policy and Procedures Manual.

NOTE: Delivery damage is not the responsibility of Jaguar Land Rover Limited and must not be made the subject of a warranty claim. It is the responsibility of the Dealer to identify any such damage at the time of the new vehicle receipt, and to ensure that the full details are recorded on the Delivery Receipt. Claims for rectification of such damage must be directed to the Delivery Company.
Failure to notify the Delivery Company of damage details at the time of vehicle delivery will result in claims for subsequent rectification being rejected.
Warranty claims for damage repairs may only be submitted where Jaguar Land Rover Limited responsibility is clearly indicated.
Examples falling into this category are paint work damage during the fitment of trim or outward facing dents on the door skin.
Warranty claims will not be accepted for any damage repaired or identified after the vehicle has been placed into service.