OnStar(R) - Unable to Replenish Hands-Free Minutes
TSB SB06-13-S001OnStar(R) Call Center Unable To Replenish Customer's
Hands-Free Calling Minutes And Other GPS Concerns
ISSUE DATE: FEBRUARY 09, 2006
Affected Vehicles
2006 Isuzu Ascender (US/UT)
Service Information
Condition:
Certain 2006 OnStar(R) vehicles may exhibit a condition in which the OnStar(R) Call Center is unable to replenish a customers hands-free calling minutes. This condition can only be identified via a request to OnStar(R) to replenish hands-free calling minutes. The Call Center may also discover other conditions involving the Global Positioning Sensor (GPS) receiver that cause inaccuracies in the GPS clock.
When a vehicle exhibits these conditions, OnStar(R) will notify the customer to return to the dealership.
Correction:
Replace the OnStar(R) Vehicle Communication Interface Module (VCIM).
Service Procedure
Refer to Communication Interface Module Replacement in the Cellular Communications subsection of the Service Manual.
IMPORTANT:
As with any OnStar(R) module replacement, the OnStar(R) system must be reconfigured after replacement.
Warranty Claim Information
Use the labor operation shown.
NOTE:
1. Labor Time includes administrative time allowance.
2. In formation released on paper and electronic format prior to bulletin release cannot be updated. For the most current and up to date information refer to the website
3. Always refer to the Isuzu Service Policy Procedure Manual for specific details on warranty coverage and policies.
Disclaimer