Related To Audio

WARNING: This page is about a different car, the 2016 Infiniti QX60. However, it is still accessible from the selected car via links, so may be relevant.

Symptoms	Check items	Probable malfunction location
The disk cannot be removed.	AV control unit	Malfunction in AV control unit. Refer to ON BOARD DIAGNOSIS FUNCTION .
No sound comes out or the level of the sound is low.	No sound from all speakers.	Speaker circuit shorted to ground. Refer to WIRING DIAGRAM . AV control unit power supply and ground circuits malfunction. Refer to DIAGNOSIS PROCEDURE .
No sound comes out or the level of the sound is low.	Only a certain speaker (front door speaker LH, front door speaker RH, instrument panel tweeter LH, instrument panel tweeter RH, rear speaker LH, rear speaker RH) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and speaker. Refer to: DIAGNOSIS PROCEDURE (front door speaker). DIAGNOSIS PROCEDURE (instrument panel tweeter). DIAGNOSIS PROCEDURE (rear door speaker). Malfunction in speaker. Refer to: REMOVAL AND INSTALLATION (front door speaker). REMOVAL AND INSTALLATION (instrument panel tweeter). REMOVAL AND INSTALLATION (rear door speaker). Malfunction in AV control unit. Refer to ON BOARD DIAGNOSIS FUNCTION .
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in AV control unit. Refer to ON BOARD DIAGNOSIS FUNCTION .
	Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, instrument panel tweeter LH, instrument panel tweeter RH, rear speaker LH, rear speaker RH).	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and speaker. Refer to: DIAGNOSIS PROCEDURE (front door speaker). DIAGNOSIS PROCEDURE (instrument panel tweeter). DIAGNOSIS PROCEDURE (rear door speaker). Malfunction in speaker. Poor Installation of speaker (e.g. backlash and looseness). Refer to: REMOVAL AND INSTALLATION (front door speaker). REMOVAL AND INSTALLATION (instrument panel tweeter). REMOVAL AND INSTALLATION (rear door speaker). Malfunction in AV control unit. Refer to ON BOARD DIAGNOSIS FUNCTION .
	Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads)	Poor connector connection of antenna or antenna feeder. Refer to LOCATION OF ANTENNAS .
No radio reception or poor reception.	Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Refer to REFERENCE VALUE . Poor connector connection of antenna or antenna feeder. Refer to LOCATION OF ANTENNAS .
No satellite radio reception.	There is malfunction in the CONSULT self diagnosis result. Refer to CONSULT FUNCTION .	Malfunction in antenna, antenna feeder or AV control unit. Perform DTC diagnosis. Refer to CONSULT FUNCTION . Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Refer to LOCATION OF ANTENNAS .
No satellite radio reception.	There is no malfunction in the CONSULT self diagnosis result. Refer to CONSULT FUNCTION .	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to LOCATION OF ANTENNAS .
Buzz/rattle sound from speaker	The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle.	Refer to SQUEAK AND RATTLE TROUBLE DIAGNOSES in the appropriate interior trim article.