Diagnostic Aids
WARNING: This page does not describe the selected car, but rather 8 other vehicles, including the 2012 GMC Yukon XL, 2012 GMC Yukon, 2012 Chevrolet Tahoe, 2012 Chevrolet Suburban, and 2012 Chevrolet Avalanche. However, it is still accessible from the selected car via links, so may be relevant.
This symptom may be an indication that an incorrect radio is installed in the vehicle, or that the radio was replaced without reprogramming with the new information.