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Home >> Honda >> 2021 >> CR-V EX-L, AWD >> Repair and Diagnosis >> External Pages >> Different variant/trim >> Section 50 (Security System / Keyless Entry System - Testing & Troubleshooting (Hybrid)) >> Symptom Troubleshooting >> Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles

Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles

WARNING: This page is about a different variant/trim than selected.
  1. Door lock actuator operation check 1

    -1. Put out all the keyless remotes from inside the vehicle, and close all doors and tailgate.

    -2. Press each LOCK and UNLOCK buttons of the keyless remote, at least ten times.

    Do the door lock actuators work normally?

    YES 

    Intermittent failure, the system is OK at this time. Check for loose or poor connections.

    NO 

    Go to step 2.

  2. Keyless access system check 1

    -1. Open the driver's door.

    Does the key-in reminder sound?

    YES 

    Replace the body control module .

    NO 

    Go to step 3.

  3. Keyless access system check 2

    -1. Turn the vehicle to the ON mode.

    Does the system change to ON mode?

    YES 

    Go to step 5.

    NO 

    Go to step 4.

  4. Keyless access system check 3

    -1. With driver's power window open and all of the doors closed, turn the vehicle to the OFF (LOCK) mode.

    -2. Put out all the keyless remotes from inside the vehicle. Hold them outside the open driver's window, at least 20 cm (8.0 in) away from the vehicle.

    -3. Press the power switch. The MID should request the keyless remote to touch the power switch. The LED on the power switch will flash for up to 30 seconds.

    -4. Touch the power switch with the keyless remote. The buttons on the keyless remote should be facing you.

    Does the system change to ON mode?

    YES 

    Go to keyless access system symptom troubleshooting "Cannot select ON mode with keyless access, but can select ON mode with the keyless remote touching the power switch" .

    NO 

    Go to keyless access system symptom troubleshooting "Cannot select ON mode with keyless access and with the keyless remote touching the power switch" .

  5. PCU and keyless access DTC check

    -1. Check for PCU and keyless access control unit DTCs with the HDS.

    DTC Description DTC
       
    DTC Description DTC
       

    Are any DTCs indicated?

    YES 

    Go to indicated DTC troubleshooting.

    NO 

    Go to step 6.

  6. Determine possible failure area (keyless remote, others)

    -1. Do the keyless access remote check using the all keyless remotes .

    Are the all keyless remotes OK?

    YES 

    Go to step 7.

    NO 

    Replace the keyless remote and recheck.

  7. Door lock actuator operation check 2

    -1. Turn the vehicle to the OFF (LOCK) mode, and close all doors.

    -2. Lock and unlock the doors with the driver's door touch sensors, and lock and unlock the doors with the front passenger's door touch sensors.

    Do the door lock actuators work normally?

    YES 

    Do the input test for the body control module , and do all power, ground, and communication input tests. If the body control module input tests prove OK, replace the body control module .

    NO 

    Check the B-CAN system DTCs. If not, check the door lock system.