How to Troubleshoot the HandsFreeLink System: Introduction

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The HandsFreeLink (HFL) system works only with approved Bluetooth®-enabled cell phones with a hands-free profile. If you are not sure if your cell phone is compatible with the HFL system or if it is configured correctly, Honda has a dedicated HandsFreeLink Customer Service and web site handsfreelink.honda.com (USA models) or handsfreelink.ca (Canada models) to answer your questions.

Always call the HandsFreeLink Customer Service first, not Tech Line because the HandsFreeLink Customer Service has the latest information about cell phone software versions, settings and other issues.

Most HFL complaints are due to pairing, configuration, or compatibility issues. Contact the HandsFreeLink Customer Service before replacing the audio-navigation unit or the audio unit.