How to Check Error History (Navigation DTCs)
NOTE: The navigation DTCs cannot be retrieved with the HDS.
The Error History feature is to record intermittent audio/navigation issues that occur while the customer is using the system. Sometimes the customer complaint cannot be duplicated. The error history may record the information needed to diagnose the problem. To check the error history:
1. Turn the vehicle to the ON mode.
2. Press and hold the PHONE button, the DISPLAY MODE button, and the AUDIO POWER button until the Select Diagnosis Items menu screen is displayed.
NOTE: The buttons needs to be pressed together simultaneously.
Displaying Select Diagnosis Items Menu Screen
3. When the Select Diagnosis Items menu appears, select the Self-Diagnosis Mode.
4. When the audio-navigation unit has hard error codes, the Error History icon (A) appears yellow. When no hard error codes are stored, the icon appears gray. To view the errors with their navigation DTC, select the Error History icon.
5. Select the Hard Error icon in the Error History menu.
NOTE: The Soft Error feature is for factory use only.
6. The Hard Error screen displays the following information by selecting the Date/Time icon (A):
- The date and time when the error occurred. Swipe the screen to check the next items.
- The navigation DTC for the error.
- A brief description of the navigation DTC.
NOTE: The Save feature is for factory use only.
7. Use the navigation DTC Troubleshooting table to troubleshoot the error. Select the Return icon to exit the Error History main menu.
How to Clear Error History
NOTE: The navigation DTCs cannot be deleted with the HDS.
8. Select the Clear icon in the Hard Error. The confirmation screen appears.
9. Select the Yes icon. All Hard Error histories are cleared. Select the Return icon to exit the Error History.