Precaution on Customer Navigation DVD Sneak Previews

Your customer might request a look (or sneak preview) at features in the latest navigation software. You should never preview a navigation DVD in a customer's vehicle. Inserting a new navigation DVD installs the latest software from the navigation DVD into the memory of the customer's navigation system. When the original navigation DVD is reinstalled, the newer software remains in memory and is often incompatible with the customer's original navigation DVD Map and POI database.

If your customer wishes to see the latest navigation coverage or software features, demonstrate it on an in-stock vehicle that already has the latest navigation DVD version.

If a newer version is loaded, either by the dealer or the customer, the only remedy is to enter the navigation diagnostic mode's Version screen and do a forced download. Check any official Honda service website for more information about what patches may need reinstalling.