Pairing Troubleshooting

Many pairing issues are resolved by altering the customer's phone settings. Call the HFL call center at 888-528-7876 after you have duplicated the problem.

Bluetooth feature settings must be turned on. Phone manufacturers set the default to disable Bluetooth features to conserve battery life. Cell phones may provide procedures to Temporary Power On Bluetooth, or Power On Bluetooth. Turn the Bluetooth feature on, pair the phone to the vehicle, and confirm the phone is linked. Do this by turning the phone off and back on. Make or receive a call to confirm that the cell phone is successfully paired.

When the phone's Bluetooth feature is on, other handsfree accessories such as earpieces or headsets may automatically reconnect to the phone when you turn on the accessory or move it within range of the cell phone. This results in the phone not connecting to the HFL system when the customer enters the vehicle. You must unlink the hands-free accessory from the phone before the HFL system can reconnect.

Some phones have an Auto Answer setting that functions with a headset. This setting must be turned off or the HFL system cannot accept any incoming calls. When this setting is on, it blocks the HFL system from answering the call, and the call goes to voice mail. This can cause the customer to think that the cell phone is not paired properly.

The HFL system can pair a maximum of six phones. Some vehicles will tell you that the HFL system has reached its maximum while other vehicles will not. To check how many phones are paired, press and release the HFL TALK button. After the beep, say "Phone setup list." The HFL system lists every assigned phone name paired with it, then finishes by saying "The entire list has been read. Returning to the main menu." Count the number of phones listed. If there are six, you must delete one phone before adding a new one.