Incoming Calls

Call the HFL call center at 888-528-7876 after you have duplicated the problem.

If a customer complains that they cannot receive incoming calls through the HFL system, see if the call is routing to the cell phone instead of the HFL system. An easy way to know if the call is routed to the cell phone is when the customer says, "I can't hear the caller, but they can hear me."

1. Make sure the Bluetooth feature is turned on in the cell phone.
2. Make sure the cell phone is paired to the HFL system and linked.
3. Make sure the answer settings in the cell phone are set to multi-key or any-key answer. If the phone is set to flip open to answer, recommend changing the setting to Any Key or leaving the phone flipped open when using the HFL system.
4. Make sure the Auto Answer feature is turned off in the cell phone.
5. Do a soft reset to the phone.
6. Make sure the battery is fully charged and there is adequate signal strength.
7. Ask the customer if they have set specific ring tones or ringer IDs to specific contacts. If they have, recommend using one standard ring tone for all calls.
8. Make sure the customer is pressing the HFL TALK button and not the HFL BACK button or the navigation TALK/navigation BACK buttons.