Diagnostic Aids
WARNING: This page is about a different car, the 2010 GMC Sierra, 2010 GMC Cab & Chassis Sierra, 2010 Chevrolet Silverado, and 2010 Chevrolet Cab & Chassis Silverado. However, it is still accessible from the selected car via links, so may be relevant.
This symptom may be an indication that an incorrect radio is installed in the vehicle, or that the radio was replaced without reprogramming with the new information.