Specific Conditions Can Affect the Condition

Consider the following conditions which may not have been present while attempts were made to duplicate the vibration concern. Attempt to obtain more specific information from the customer as to the exact conditions that are present when they experience the vibration which they are concerned about. Attempt to duplicate the vibration concern again while recreating the exact conditions necessary, except those which pose a safety concern or are outside the boundaries of normal operating conditions, such as loading the vehicle beyond its designed weight ratings, etc.

Most attempts to duplicate a vibration concern are made after the vehicle has been driven to the dealership and perhaps even sat inside the building for a time; the vehicle may be too warm to detect the concern during duplication efforts. The opposite could also occur; perhaps the vehicle has sat out in the cold for a time and fails to reach full operating temperatures during attempts to duplicate the concern.