Symptom Chart(s)
Symptom Chart: Instrument Panel Cluster (IPC)
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the diagnostic scan tool | Refer to the Pinpoint Test. | REFER to: Controller Area Network (CAN) Module Communications Network . |
| The IPC is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test A |
| Multiple gauges, RTT indicators, warnings and chimes are inoperative or always on | Refer to the Pinpoint Test. | GO to Pinpoint Test A |
Symptom Chart: Instrument Panel Cluster (IPC) - Gauges
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The battery charge (state of charge) gauge is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test B |
| The power gauge is inoperative (China only) | Refer to the Pinpoint Test. | GO to Pinpoint Test B |
Symptom Chart: Instrument Panel Cluster (IPC) - RTT Indicators
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The ABSRTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test F |
| The airbag warning RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test G |
| The auto high beam RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test H |
| The auto hold RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test I |
| The Blind Spot Information System (BLIS®) off RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test J |
| The brake system RTT indicator is never displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test K |
| The brake system RTT indicator is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test L |
| The charging system RTT warning indicator is never or always displayed (12-volt battery) | Refer to the Pinpoint Test. | GO to Pinpoint Test M |
| The cruise control RTT indicator is never displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test N |
| The door ajar RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test O |
| The electric park brake RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test P |
| The forward collision RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test Q |
| The frost warning RTT indicator is never or always displayed (if equipped) | Refer to the Pinpoint Test. | GO to Pinpoint Test AR |
| The hazard (system failure) RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test R |
| The high beam RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test W |
| The hill start assist RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test S |
| The lane centering aid RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test T |
| The lane keeping system RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test U |
| The LED low beam malfunction RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test V |
| The LH / RH turn RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test W |
| The lights on RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test X |
| The limited/severely limited performance RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test Y |
| The low washer fluid level RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test Z |
| The motor over-temperature RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AA |
| The one-pedal drive RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AB |
| The powertrain malfunction (wrench) RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AC |
| The PRNDL RTT indicator is never displayed or never displays P | Refer to the Pinpoint Test. | GO to Pinpoint Test AD |
| The ready to drive RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AE |
| The rear fog lamp RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test W |
| The rear seatbelt monitor RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AF |
| The seatbelt RTT warning indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AG |
| The speed sign recognition RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AH |
| The stability-traction control RTT indicator (sliding car icon) is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AI |
| The traction control disabled RTT indicator (sliding car OFF icon) is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AJ |
| The TPMS RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AK |
| The vehicle plugged in (charging cable connected) RTT indicator is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AL |
Symptom Chart: Information And Message Center -Displays
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Pinpoint Test. | GO to Pinpoint Test AM |
| The message center display is blank | Refer to the Pinpoint Test. | GO to Pinpoint Test A |
| A virtual display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test A |
| The adaptive cruise control display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test N |
| The brake coach display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AN |
| The compass is inoperative | Refer to the Pinpoint Test. | REFER to: Information and Entertainment System . |
| The digital speedometer is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test C |
| The digital speedometer displays the incorrect speed | Refer to the Pinpoint Test. | GO to Pinpoint Test D |
| The dimming control mirror display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AO |
| The distance to destination display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AP |
| The drive range display is incorrect or fluctuates | Refer to the Pinpoint Test. | GO to Pinpoint Test AP |
| The eco coach display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AQ |
| The forward collision warning alert display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test Q |
| The lane centering aid display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test T |
| The lane keeping system display is inoperative | Lane keeping alert system concern | REFER to: Lane Keeping System . |
| The navigation display is inoperative | Refer to the Pinpoint Test. | REFER to: Information and Entertainment System . |
| The odometer display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test E |
| The outside air temperature display is inoperative or incorrect | Refer to the Pinpoint Test. | GO to Pinpoint Test AR |
| The rear seatbelt monitor display is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AF |
| The TPMS display is inoperative or incorrect | Refer to the Pinpoint Test. | GO to Pinpoint Test AS |
Symptom Chart: Information And Message Center - Warnings
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The BLIS / CTA warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test J |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test K |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test L |
| The charge port door ajar message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AU |
| The charging system (high voltage) warning message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AT |
| The destination alert (not enough for destination) warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AP |
| The distance to empty (electric range) warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AP |
| A door, hood compartment or liftgate ajar warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test O |
| The electric park brake fault message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test P |
| The ignition-engine on (vehicle is on) warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AV |
| The hazard (system failure) warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test R |
| The limited/severely limited performance warning message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test Y |
| A load shed warning message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test M |
| The low washer fluid level warning message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test Z |
| The rear seatbelt monitor warning message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AF |
| The seatbelt buckle message is never or always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AG |
| Service AdvanceTrac® warning message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AI |
| A TPMS malfunction message is always displayed | Refer to the Pinpoint Test. | GO to Pinpoint Test AK |
| The tire training complete message is never on (sensor training incomplete) | Refer to the Pinpoint Test. | GO to Pinpoint Test AW |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | Refer to the Pinpoint Test. | GO to Pinpoint Test AW |
| The tires not trained message is always on | Refer to the Pinpoint Test. | GO to Pinpoint Test AW |
Symptom Chart: Warning Chimes
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All the chimes are inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test A |
| The chime always sounds | Refer to the Pinpoint Test. | GO to Pinpoint Test AX |
| The chime only sounds from the IPC | Refer to the Pinpoint Test. | GO to Pinpoint Test AY |
| The active park assist/parking aid warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AZ |
| The adaptive cruise control warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AZ |
| The airbag secondary warning chime has activated | IPC | INSTALL a new IPC. |
| The Belt-Minder® feature is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BA |
| The Belt-Minder® cannot be deactivated | MyKey® programmed key in use | The system is operating correctly. Use an administrator key to disable the Belt-Minder®. |
| The CTA warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AZ |
| The door ajar warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BB |
| The electronic latch system lock/unlock chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BC |
| The forward collision warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AZ |
| The headlamps on warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BD |
| The highway assist (hard takeover) warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test AZ |
| The home safe light chime is inoperative (except North America) | Refer to the Pinpoint Test. | GO to Pinpoint Test BD |
| The ignition-engine on warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BE |
| The key-in-ignition warning chime inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BF |
| The message center warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BG |
| The parking brake warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BH |
| The park light chime is inoperative (except North America) | Refer to the Pinpoint Test. | GO to Pinpoint Test BI |
| The perimeter alarm chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BJ |
| The power liftgate chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BK |
| The ready to drive chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BL |
| The seatbelt warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BA |
| The Service AdvanceTrac® warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BM |
| The turn signal-hazard on warning chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BN |
| The turn signal left on chime is inoperative | Refer to the Pinpoint Test. | GO to Pinpoint Test BN |