Symptom Chart(s)
Symptom Chart: Instrument Panel Cluster (IPC)
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the diagnostic scan tool | Fuse Wiring, terminals or connectors Communication concern Module |
REFER to: Controller Area Network (CAN) Module Communications Network . |
| The IPC is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Multiple gauges, indicators, RTT indicators, warnings and chimes are inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test A |
Symptom Chart: Instrument Panel Cluster (IPC) - Gauges
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| Incorrect fuel gauge indication | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| Incorrect speedometer indication | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| Incorrect tachometer indication | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| Incorrect temperature gauge indication | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| A virtual gauge is inoperative (fuel, speedometer, tachometer or temperature) | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The virtual hybrid power gauge is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test B |
Symptom Chart: Instrument Panel Cluster (IPC) - Indicators
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The ABS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The airbag warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The charging system warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The engine over-temperature warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The front fog lamp indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The high beam indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The LH - RH turn signal indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The lights on indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The LED low beam malfunction indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The low fuel warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The MIL (check engine) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test Z |
| The powertrain malfunction (wrench) indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AB |
| The seatbelt warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AE |
| The stability-traction control indicator (sliding car icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| The stability-traction control disabled indicator (sliding car OFF icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AG |
| The TPMS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AH |
Symptom Chart: Instrument Panel Cluster (IPC) - RTT Indicators
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The ABSRTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The airbag warning RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The auto high beam RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AY |
| The auto hold RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AZ |
| The auto stop-start RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The Blind Spot Information System (BLIS®) off RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BA |
| The brake system RTT indicator is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The brake system RTT indicator is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The charging system RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The cruise control RTT indicator is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BB |
| The door ajar RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The drive mode (normal, sport, ECO, tow/haul, slippery, sand, mud/ruts) RTT indicator is inoperative or displays the incorrect features | Refer to the Pinpoint Test | GO to Pinpoint Test BC |
| The electric park brake RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The engine over-temperature RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The Electric Vehicle (EV) Charge RTT warning indicator is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The Electric Vehicle (EV) Later RTT warning indicator is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The Electric Vehicle (EV) Now RTT warning indicator is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The forward collision RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BE |
| The front fog lamp RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The frost indication RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AT |
| The HEV system fault RTT warning indicator is never or always displayed (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test BD |
| The high beam RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The lane centering aid RTT indicator is never or always displayed | Refer to the Pinpoint Test | REFER to: Lane Keeping System . |
| The lane keeping system RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BG |
| The LH / RH turn RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The LED low beam malfunction RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The lights on RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The low engine oil pressure RTT warning indicator is never or always displayed (1.5L) | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The low engine oil pressure RTT warning indicator is never or always displayed (2.0L) | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The low engine oil pressure RTT warning indicator is never or always displayed (2.5L HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| The low fuel RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The low washer fluid level RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BH |
| The MIL (check engine) RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test Z |
| The overspeed warning RTT warning indicator is never or always displayed (Gulf Cooperative Countries [GCC] only) | Refer to the Pinpoint Test | GO to Pinpoint Test AA |
| The powertrain malfunction (wrench) RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AB |
| The ready to drive RTT indicator is never or always displayed (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AD |
| The seatbelt RTT warning indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AE |
| The SelectShift RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BK |
| The speed limit sign recognition RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BL |
| The stability-traction control RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| The traction control disabled RTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AG |
| The TPMSRTT indicator is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AH |
| The vehicle plugged in RTT indicator is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AI |
Symptom Chart: Information And Message Center -Displays
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The message center display is blank | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| A virtual display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The adaptive cruise control distance display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BB |
| The auto stop-start display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The battery charge display is inoperative (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AK |
| The brake coach display is inoperative (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AL |
| The compass is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AM |
| The digital speedometer displays the incorrect speed | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The distance indication display (part of adaptive cruise control) is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BB |
| The DTE -Average Fuel Economy (AFE) display is inoperative | IPC | GO to Pinpoint Test AO |
| The DTE display is incorrect or fluctuates | Refer to the Pinpoint Test | GO to Pinpoint Test AN |
| The electric efficiency display is incorrect or inoperative (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AQ |
| The Electric Vehicle (EV) coach display is inoperative (HEV / PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AP |
| The Electric Vehicle (EV) range display is inoperative (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AR |
| The engine oil life display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test BP |
| The forward collision warning alert display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BE |
| The fuel economy display is incorrect or inoperative (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AS |
| The lane centering display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BB |
| The lane keeping alert display is inoperative | Lane keeping alert system concern | REFER to: Lane Keeping System . |
| The odometer display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The outside air temperature display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test AT |
| The power distribution gauge display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AU |
| The PRNDM/PRND is never on or never displays P | Refer to the Pinpoint Test | GO to Pinpoint Test AC |
| The rear seatbelt monitor display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BI |
| The startup/shutdown display is inoperative (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test BJ |
| The tachometer display is inoperative (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AV |
| The TPMS display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test AW |
| The trailer lighting display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AX |
| The trip summary is incorrect or inoperative | IPC | INSTALL a new IPC. REFER to: Instrument Panel Cluster (IPC) . |
Symptom Chart: Information And Message Center - Warnings
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) fault message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BA |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The charging system warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The charge port door ajar message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BM |
| The check fuel fill inlet message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BN |
| The clear exit assist message is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| A door, liftgate or hood ajar warning message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The electric park brake fault message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The Electric Vehicle (EV) fuel maintenance message is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test BR |
| The engine oil change message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BO |
| The engine oil life message is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BP |
| The engine on warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BQ |
| The engine over-temperature warning message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The lane keeping alert system warning message (keep hands on wheel) is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test CC |
| A load shed warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The low engine use mode message is never or always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test BR |
| The low fuel warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The low engine oil pressure warning message is always displayed (1.5L) | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The low engine oil pressure warning message is always displayed (2.0L) | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The low engine oil pressure warning message is always displayed (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test X |
| The ready to drive message is never or always displayed (HEV) | Refer to the Pinpoint Test | GO to Pinpoint Test AD |
| The rear seatbelt monitor warning message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BI |
| Service AdvanceTrac® warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| A TPMS malfunction message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AH |
| The tire training complete message is never on | TPMS sensor training incomplete | GO to Pinpoint Test BS |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | TPMS warning indicator concern TPMS sensor training concern |
GO to Pinpoint Test BS |
| The tires not trained message is always on | TPMS sensor training concern | GO to Pinpoint Test BS |
| The transmission not in park (shift to park) message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AC |
Symptom Chart: Warning Chimes
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All the chimes are inoperative | IPC | GO to Pinpoint Test A |
| The chime always sounds | Refer to the Pinpoint Test | GO to Pinpoint Test BX |
| The chime only sounds from the IPC | Refer to the Pinpoint Test | GO to Pinpoint Test BY |
| The active park assist warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The adaptive cruise control warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The airbag secondary warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BT |
| The Belt-Minder® feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CI |
| The Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The clear exit assist chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The door ajar warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BV |
| The Electric Vehicle (EV) engine off reminder chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BW |
| The forward collision warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The headlamps on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BZ |
| The home safe light chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BZ |
| The ignition-engine on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CA |
| The key-in-ignition warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CB |
| The lane keeping aid warning chime is inoperative (hands off the steering wheel) | Refer to the Pinpoint Test | GO to Pinpoint Test CC |
| The lane keeping aid warning chime sounds with the hands on the steering wheel | Refer to the Pinpoint Test | REFER to: Lane Keeping System . |
| The memory feedback chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CD |
| The message center warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CE |
| The parking aid chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test BU |
| The perimeter alarm chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CF |
| The power liftgate chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CG |
| The transmission not in park warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CH |
| The seatbelt warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CI |
| The Service AdvanceTrac® warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CJ |
| The turn signal-hazard on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CK |
| The turn signal left on chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test CK |