Symptom Chart(s)
Symptom Chart: Instrument Panel Cluster (IPC)
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A module does not respond to the diagnostic scan tool | Refer to the Pinpoint Test | With SYNC 4, REFER to: ETHERNET MODULE COMMUNICATIONS NETWORK - VEHICLES WITH: SYNC 4 or For Without SYNC 4, Refer To: MODULE COMMUNICATIONS NETWORK - VEHICLES WITHOUT: SYNC 4 |
| The IPC is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| Multiple gauges, indicators, RTT indicators, warnings and chimes are inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test A |
Symptom Chart: Gauges
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The speedometer is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| Incorrect speedometer indication | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| The tachometer is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| Incorrect tachometer indication | Refer to the Pinpoint Test | GO to Pinpoint Test F |
Symptom Chart: Indicators
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The ABS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The airbag warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The auto stop-start indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The brake warning indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The brake warning indicator is always on | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| The BLIS / CTA indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The charging system warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The collision warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| A door ajar warning indicator is never or always on (base message center IPC only) | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The powertrain malfunction (wrench) indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The front fog lamp or rear fog lamp indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The high beam indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The lane keeping alert indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The LH - RH turn signal indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The lights on indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The MIL is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The seatbelt warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The stability-traction control indicator (sliding car icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The stability-traction control disabled indicator (sliding car OFF icon) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| The TPMS warning indicator is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test X |
Symptom Chart: Information And Message Center - Displays
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Pinpoint Test | GO to Pinpoint Test Y |
| The message center display is blank | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The adaptive cruise control display is inoperative | Refer to the Pinpoint Test | REFER to: Cruise Control . |
| The cruise control set speed display is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AC |
| The digital speedometer displays the incorrect speed | Refer to the Pinpoint Test | DIAGNOSE the cruise control set speed display. GO to Pinpoint Test AC |
| The lane keeping alert display is inoperative | Refer to the Pinpoint Test | DIAGNOSE the lane keeping alert doesn't turn on or activate. REFER to: Lane Keeping System . |
| The odometer display is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The outside air temperature display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test Z |
| The PRNDL display is never on or never displays P | Refer to the Pinpoint Test | GO to Pinpoint Test AA |
| The SelectShift indicator display does not display the selected range | Refer to the Pinpoint Test | GO to Pinpoint Test AA |
Symptom Chart: Information And Message Center - RTT Indicators
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The auto high beam RTT indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AB |
| The adaptive cruise control/non-adaptive cruise control RTT indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AC |
| The drive mode (normal, Eco, slippery, tow/haul, mud/ruts) RTT indicator is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AD |
| The speed limiter RTT indicator is never on | Refer to the Pinpoint Test | DIAGNOSE the speed limiter feature of the cruise control system. REFER to: CRUISE CONTROL - or For Adaptive Cruise Control Refer To: CRUISE CONTROL - VEHICLES WITH: ADAPTIVE CRUISE CONTROL |
Symptom Chart: Information And Message Center - Warning Messages
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| A brake warning (parking brake applied or brake system malfunction) message is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| A brake warning (parking brake applied or brake system malfunction) message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| A brake pad wear warning message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AE |
| A charging system message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| A door ajar warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The low washer fluid level message is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| A MyKey® menu is not available or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test AG |
| The stability-traction control malfunction warning is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The stability-traction control disabled warning is never displayed | Refer to the Pinpoint Test | GO to Pinpoint Test W |
| A TPMS malfunction message is always displayed | Refer to Pinpoint Test | GO to Pinpoint Test X |
| The tire training complete message is never on | Refer to Pinpoint Test | GO to Pinpoint Test AH |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | Refer to Pinpoint Test | GO to Pinpoint Test AH |
| The tires not trained message is always on | Refer to Pinpoint Test | GO to Pinpoint Test AH |
| The transmission not in park (shift to park) message is always displayed | Refer to Pinpoint Test | GO to Pinpoint Test AA |
Symptom Chart: Warning Chimes
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| All the chimes are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The active park assist warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AR |
| The airbag secondary chime has activated | IPC | INSTALL a new IPC REFER to: Instrument Panel Cluster (IPC) . |
| The airbag secondary warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AI |
| The Belt-Minder® chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The Belt-Minder® cannot be deactivated | A MyKey® is in the ignition | The system is operating correctly. Use an administrator key to disable the Belt-Minder®. |
| The chime always sounds | Refer to the Pinpoint Test | GO to Pinpoint Test AK |
| The chime only sounds from the IPC | Refer to the Pinpoint Test | GO to Pinpoint Test AL |
| The CTA warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AN |
| The door ajar warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AO |
| The forward collision warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AM |
| The headlamps on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AP |
| The information chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AQ |
| The parking aid chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AR |
| The parking brake warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AS |
| The PRNDL not in park warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AT |
| The seatbelt warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The turn/hazard signal on warning chime is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test AU |