Information And Entertainment System - General Information - Vehicles With: Sync 3 Lite, Vehicles Without: Sync (Diagnosis & Testing - Removal & Installation) Expand All (for easy ctrl-f) Collapse All Diagnosis And Testing Information and Entertainment System DTC Charts Symptom Charts Pinpoint Tests Pinpoint Test A: Poor Am (Amplitude Modulation) - Fm (Frequency Modulation) Reception Pinpoint Test B: Satellite Radio/SIRIUS Travel Link ™ Concern Pinpoint Test C: No Sound From All Speakers Pinpoint Test D: Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers) Pinpoint Test E: The Speed Compensated Volume Does Not Operate Correctly Pinpoint Test F: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled 4 Or 6 Speaker System Pinpoint Test G: One Or More Speaker Is Inoperative - ACM (Audio Front Control Module) Controlled 8 Speaker System Pinpoint Test H: The Audio/Sync System Does Not Operate Correctly From The Audio Control Panel Pinpoint Test I: One Or More Audio/Sync Steering Wheel Control Button Is Inoperative Pinpoint Test J: The Display Unit (Non-Touchscreen) Is Inoperative Or Does Not Operate Correctly - Vehicles Not Equipped With Sync Pinpoint Test K: The Display Unit (Non-Touchscreen) Is Inoperative Or Does Not Operate Correctly - Vehicles Equipped With Sync Pinpoint Test L: The Display Unit (Touchscreen) Is Inoperative Or Does Not Operate Correctly Pinpoint Test M: Sound From The Sync System (Music/Audible Prompts) Is Inoperative Or Does Not Operate Correctly Pinpoint Test N: Voice Commands Are Inoperative Or Outgoing Audio Is Not Transmitted During A Phone Call Pinpoint Test O: A USB (Universal Serial Bus) Input Concern - Vehicles Not Equipped With Sync Pinpoint Test P: A USB (Universal Serial Bus) Input Concern - Vehicles Equipped With Sync Pinpoint Test Q: Unable To Pair BLUETOOTH Device Or The BLUETOOTH Functionality Is Inoperative - Vehicles Not Equipped With Sync Pinpoint Test R: Unable To Pair BLUETOOTH Device Or The BLUETOOTH Functionality Is Inoperative - Vehicles Equipped With Sync Pinpoint Test S: An Individual BLUETOOTH Device Or Feature Is Inoperative Pinpoint Test T: The 911 Assist Or Emergency Assistance Not Operational Message Displays Pinpoint Test U: The Compass Is Inoperative Or Does Not Operate Correctly - Vehicles Not Equipped With Sync Pinpoint Test V: The Compass/Navigation Is Inoperative Or Does Not Operate Correctly - Vehicles Equipped With Sync Pinpoint Test W: The Deep Sleep Mode Activated Notification Is Received On The FORDPASS App Pinpoint Test X: The Sync Connect Feature Is Inoperative Or Does Not Operate Correctly Pinpoint Test Y: The Vehicle WI-FI HOTSPOT Feature Is Inoperative, Experiencing Poor Data Speed Or Cannot Stream Any Data Pinpoint Test Z: Sync APPLINK Concern Pinpoint Test Aa: Android Auto™ Or Apple CARPLAY™ Concern Pinpoint Test Ab: Other Vehicle WI-FI HOTSPOT Concern Pinpoint Test Ac: U0100:00 (ACM (Audio Front Control Module), APIM (Sync Module), TCU (TELEMATIC Control Unit Module)) Pinpoint Test Ad: U0121:00 (ACM (Audio Front Control Module), APIM (Sync Module)) Pinpoint Test AE: U0140:00 (ACM (Audio Front Control Module), APIM (Sync Module), TCU (TELEMATIC Control Unit Module)) Pinpoint Test AF: U0151:00 (APIM (Sync Module)) Pinpoint Test Ag: U0155:00 (ACM (Audio Front Control Module), APIM (Sync Module)) Pinpoint Test Ah: U0159:00 (APIM (Sync Module)) Pinpoint Test Ai: U0184:00 (APIM (Sync Module)) Pinpoint Test AJ: U0198:00 (APIM (Sync Module)) Pinpoint Test AK: U0232:00 (APIM (Sync Module)) Pinpoint Test Al: U0233:00 (APIM (Sync Module)) Pinpoint Test Am: U023B:00 (APIM (Sync Module)) Pinpoint Test An: U0253:00 (ACM (Audio Front Control Module), TCU (TELEMATIC Control Unit Module)) Pinpoint Test AO: U3003:16 (ACM (Audio Front Control Module), APIM (Sync Module), TCU (TELEMATIC Control Unit Module)) Pinpoint Test AP: U3003:17 (ACM (Audio Front Control Module), APIM (Sync Module), TCU (TELEMATIC Control Unit Module)) Pinpoint Test AQ: Bus Off Pinpoint Test Ar: Invalid Data Received Pinpoint Test As: Module Configuration Fault Pinpoint Test At: Internal Module Failure General Procedures Removal And Installation