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Pinpoint Test H: The Power Tailgate Closes (With A Continuous Chime) Immediately After A Power Open

WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
  1. Normal Operation and Fault Conditions 

    REFER to: Power Tailgate - System Operation and Component Description .

    Possible Sources 

    • Excessive weight on the tailgate, such as snow, ice or a bicycle rack
    • Tailgate damper

  2. H1 CHECK FOR RGTM (REAR GATE TRUNK MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

    NOTE: Make sure there is no excessive weight on the tailgate, such as snow, ice or a luggage rack.

    • Ignition ON.

    • Using a diagnostic scan tool, carry out the RGTM self-test.

    Are any DTC present? 

    Yes  REFER to the DTC Chart(s) .
    No  GO to  H2
  3. H2 CHECK THE TAILGATE DAMPER

    • Verify there is no excessive weight on the tailgate, such as snow, ice or a bicycle rack.

    • Turn the power tailgate off (disable) from the message center.

    • Operate the tailgate manually to verify the tailgate damper is working correctly.

    Does the tailgate damper work correctly? 

    Yes  GO to  H3
    No  INSTALL a new tailgate damper. REFER to: Tailgate Damper .
  4. H3 CHECK THE TAILGATE TORSION ROD

    • Verify there is no excessive weight on the tailgate, such as snow, ice or a bicycle rack.

    • Turn the power tailgate off (disable) from the message center.

    • Operate the tailgate manually to verify the tailgate torsion rod is working correctly.

    Does the tailgate torsion rod work correctly? 

    Yes  GO to  H4
    No  INSTALL a new tailgate torsion rod. REFER to: Tailgate Torsion Rod .
  5. H4 CHECK FOR CORRECT RGTM (REAR GATE TRUNK MODULE) OPERATION

    • Disconnect and inspect all RGTM connectors.

    • Repair:

      • corrosion (install new connectors or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect all the RGTM connectors and make sure they seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new RGTM. REFER to: Rear Gate Trunk Module (RGTM) .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.