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Pinpoint Test BT: The Engine Oil Change Message Always Displayed

WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
  1. Normal Operation and Fault Conditions 

    See Engine Oil Life Display. REFER to: Message Center - System Operation and Component Description .

    Possible Sources 

    • Engine oil life requires reset
    • Message center switch concern
    • PCM
    • GWM concern
    • IPC

  2. BT1 CHECK THE MESSAGE CENTER SWITCH OPERATION

    • Ignition OFF.

    • Close all doors and the hood.

    • Ignition ON.

    • Once the IPC has completed its prove-out and is in normal operation mode, open the driver door.

    • Press the OK button to clear the door ajar warning message.

    Does the door ajar warning message clear? 

    Yes  GO to  BT2
    No  DIAGNOSE the message center switch. Without adaptive steering, GO to Pinpoint Test BD  With adaptive steering, GO to Pinpoint Test BE 
  3. BT2 RESET THE ENGINE OIL LIFE

    • NOTE: For message center menu navigation to reset the oil life, refer to the Owner's Literature.

      Using the message center, reset the oil life.

    Does the engine oil change message clear? 

    Yes  The system is operating correctly. EXPLAIN to the customer how to reset the engine oil life.
    No  GO to  BT3
  4. BT3 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST

    • Using a diagnostic scan tool, perform the IPC self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to Diagnostic Trouble Code (DTC) Chart .
    No  GO to  BT4
  5. BT4 PERFORM THE PCM (POWERTRAIN CONTROL MODULE) KOEO (KEY ON, ENGINE OFF) SELF-TEST

    • Ignition ON.

    • Using a diagnostic scan tool, perform the PCMKOEO self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to the Master DTC Chart.
    No  GO to  BT5
  6. BT5 CHECK FOR RECENT SERVICE HISTORY

    • CHECK the vehicle service history for recent service actions related to PCM or IPC software updates.

    Was the software updated in either the PCM or IPC? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, UPDATE the software in the module in question. ATTEMPT to reset the engine oil life again. If the engine oil change message cannot be cleared, INSTALL a new module in question. For the PCM, GO to  BT6 For the IPC, GO to  BT7
    No  GO to  BT6 If the oil life still cannot be reset, GO to  BT7
  7. BT6 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION

    • Ignition OFF.

    • Disconnect and inspect the PCM connectors.

    • Repair:

      • corrosion (install new connector or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect the PCM connector. Make sure thet seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, Refer to PCM GUIDED ROUTINE TESTING
    Internet Explorer version 11 or greater is required to perform this Pinpoint Test.  .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  8. BT7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION

    • Ignition OFF.

    • Disconnect and inspect the IPC connector.

    • Repair:

      • corrosion (install new connector or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect the IPC connector. Make sure it seats and latches correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC. REFER to: Instrument Panel Cluster (IPC) .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.