Symptom Chart: Glass, Frames and Mechanisms

WARNING: This page is about a different car, the 2020 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Sources	Actions
The power sliding rear window is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test I
Both front door power windows are inoperative from the master window control switch	Wiring, terminals or connectors Master window control switch DDM	DIAGNOSE any related DDM Diagnostic Trouble Codes (DTCs) first. REFER to the DTC Chart: Driver Door Module (DDM) . If there are no related Diagnostic Trouble Codes (DTCs) present, INSTALL a new master window control switch. REFER to: Front Door Window Control Switch - Vehicles With: Front Power Windows .
Both rear passenger power windows are inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test H
A single power window is inoperative/does not operate correctly -LH front	Refer to the Pinpoint Test	GO to Pinpoint Test C
A single power window is inoperative/does not operate correctly - RH front	Refer to the Pinpoint Test	GO to Pinpoint Test D
A single power window is inoperative/does not operate correctly - LH rear	Refer to the Pinpoint Test	GO to Pinpoint Test F
A single power window is inoperative/does not operate correctly - RH rear	Refer to the Pinpoint Test	GO to Pinpoint Test G
The one-touch up feature is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test E
The defrost system is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test A
The defrost system does not shut off automatically	Refer to the Pinpoint Test	GO to Pinpoint Test B
The defrost system does not respond to voice command only	Refer to the Pinpoint Test	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test A If the rear window defrost operates, DIAGNOSE the inoperative voice command system. Refer to the appropriate Information and Entertainment Systems article for the procedure.
The defrost system does not respond to touchscreen command only	Refer to the Pinpoint Test	VERIFY the rear window defrost operation using the instrument panel rear window defrost switch. If the rear window defrost is still inoperative, GO to Pinpoint Test A If the rear window defrost operates, DIAGNOSE the inoperative touchscreen system. Refer to the appropriate Information and Entertainment Systems article for the procedure.