Symptom Chart

WARNING: This page is about a different car, the 2020 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Sources	Actions
Module does not respond to the diagnostic scan tool	Fuse Wiring, terminals or connectors HUD module	REFER to: Communications Network .
The forward collision warning system is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test A
The pre-collision assist system is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test B
The HUD module is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test C
PRE-COLLISION ASSIST NOT AVAILABLE SENSOR BLOCKED SEE MANUAL message in the IPC message center	CCM	REFER to CRUISE CONTROL
FRONT CAMERA LOW VISIBILITY CLEAN SCREEN or FRONT CAMERA MALFUNCTION SERVICE REQUIRED message in IPC message center	Forward looking camera IPMA	VERIFY the forward-looking camera is not obstructed or weather conditions are not limiting the function of the camera. If the camera is operating correctly, DIAGNOSE concerns with the IPMA. REFER to: Lane Keeping System .
Too many forward collision warning events occur	A MyKey® restricted key is in use Forward collision warning sensitivity is set to the most sensitive value	VERIFY a MyKey® restricted key is in use. With an admin key, VERIFY forward collision warning system normal operation. CHECK the forward collision warning sensitivity setting in the message center menu.
Too many pre-collision assist alerts occur	Pre-collision assist alert sensitivity is set to the most sensitive value	CHECK the pre-collision assist alert sensitivity setting in the message center menu.
Unexpected braking	CCM Front bumper	The CCM can occasionally detect and respond to objects or vehicles that are out of the direct path of travel, especially on curves, entry/exit ramps or when changing lanes. CHECK the CCM and front bumper for damage or misalignment. REFER to: Cruise Control Radar Alignment . If no damage or misalignment is observed, RETEST the system.
Lack of active braking	CCM Front bumper	The CCM may not detect and respond to vehicles or moving objects, such as bicycles, performing close cut-ins or on tight curves (especially on the passenger side) due to limited CCM field of view. CHECK the CCM and front bumper for damage or misalignment. REFER to: Cruise Control Radar Alignment . If no damage or misalignment is observed, RETEST the system.