SYNC System

WARNING: This page is about a different car, the 2019 Ford F-550 Super Duty, 2019 Ford F-450 Super Duty, 2019 Ford F-350 Super Duty, and 2019 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.

The SYNC system uses Bluetooth, USB, FDIM, GPS, microphone, and CAN message APIM inputs to control the entertainment system, phone, climate control system, ambient lighting system, and navigation system (if equipped).

The SYNC system provides the following abilities:

Send and receive phone calls via a paired Bluetooth-enabled phone
Send and receive text messages via a paired Bluetooth-enabled phone
Connect media devices (such as an iPod®, USB device, or Bluetooth-enabled audio device) in order to play audio files
Initiate an emergency assistance call (911 Assist™) when the airbags deploy (for more information, refer to "911 Assist™" in the Owner's Literature)

All SYNC system features are not available with every phone/device. To determine if the APIM supports a particular phone, tablet, or media player, or feature of one of those devices, review the device compatibility list. Refer to: owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html or es.owner.ford.com/how-tos/sync-technology/all/phone-setup/how-your-device-works-with-sync.html

The customer can update the CIP by using a USB flash drive or a Wi-Fi connection not requiring a browser sign in or two-step security validation. The update is approximately 600 MB.

If the APIM is connected to a stationary Wi-Fi network (such as a home or restaurant) for automatic updates, the update download occurs when the ignition is OFF. To limit battery drain, the APIM is allowed to download the update for up to 150 minutes in a month for a maximum of 30 minutes at a time.
If the APIM is connected to a mobile Wi-Fi hotspot (network) for automatic updates, the update download can occur with the ignition in ON/RUN and the vehicle stationary or in motion.

Once the update download and installation is complete, an ignition cycle must occur before the update becomes active. For more information, refer to "Updating Your System" in the Owner's Literature.

For more information on the SYNC system, refer to "SYNC" in the Owner's Literature.