SYNC Connect

WARNING: This page is about a different car, the 2019 Ford F-550 Super Duty, 2019 Ford F-450 Super Duty, 2019 Ford F-350 Super Duty, and 2019 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.

The SYNC Connect system (when activated) provides remote vehicle connectivity through the FordPass mobile phone application. It can monitor certain vehicle systems and carry out vehicle functions such as:The SYNC Connect system (when activated) provides remote vehicle connectivity through the FordPass mobile phone application. It can monitor certain vehicle systems and carry out vehicle functions such as:

reading the fuel level and odometer.
receiving remote alerts and notifications.
carrying out or scheduling remote starts (if enabled through the IPC).
using the vehicle locator.
vehicle lock/unlock control and vehicle lock/unlock status.

The SYNC Connect system uses the TCU to communicate via the cellular network with the customer device with the SYNC Connect application installed. The TCU communicates with other vehicle modules over the CAN to obtain information or to carry out application commands, depending on the request.

The primary means of communication between the TCU and the cellular network uses a cellular antenna integrated into the audio unit antenna. A separate coaxial cable connects the cellular portion of the audio unit antenna to the TCU. The secondary means of communication between the TCU and the cellular network is the TCU antenna. The TCU antenna connects to the TCU via a coaxial cable.

SYNC Connect data is transmitted via the cellular network to a server or customer device with the SYNC Connect application installed. The data received via the cellular network from the customer device application is processed by the TCU, which can make vehicle system commands via the CAN.

NOTE: Depending on the SYNC Connect app notification settings, the vehicle may report a "Deep Sleep Mode". This occurs when vehicle battery voltage drops below a minimum level or the vehicle has been inactive for a number of days.