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Inspection and Verification

WARNING: This page is about a different car, the 2019 Ford F-550 Super Duty, 2019 Ford F-450 Super Duty, 2019 Ford F-350 Super Duty, and 2019 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.
  1. Road test.

    • If any suspension alignment or ride height concerns are present, go to Symptom Chart  Suspension System-->
    • Verify the customer concern by carrying out a road test on a smooth road. If any vibrations are present, go to Symptom Chart -- NVH 

  2. Inspect the tires. If aftermarket tires or wheels are installed, return the vehicle to the customer so the vehicle can be returned to factory trim.

    • Check the tire pressure with all normal loads in the vehicle and with the tires cold. Refer to the VC label.
    • Verify that all tires are sized to specification. If aftermarket tires or wheels are installed, return the vehicle to the customer so the vehicle can be returned to factory trim.
    • Inspect the tires for incorrect wear and damage. REFER to: Wheels and Tires .

  3. Inspect the chassis and underbody. If aftermarket steering or suspension components are installed, return the vehicle to the customer so the vehicle can be returned to factory trim.

    • Remove any excessive accumulation of mud, dirt or road deposits from the chassis and underbody.

  4. Inspect for aftermarket equipment. If aftermarket steering or suspension components are installed, return the vehicle to the customer so the vehicle can be returned to factory trim.

    • Check for aftermarket changes to the steering, suspension, wheel and tire components (such as competition, heavy duty, etc.) The specifications shown in this service information do not apply to vehicles equipped with aftermarket equipment.

    Visual Inspection Chart 

    Mechanical
    Damaged or leaking shock absorber(s)
    Worn Ball joint(s)
    Loose, worn or damaged steering system components
    Loose or damaged front suspension components
    Loose, damaged or missing fastener(s)
  5. If an obvious cause for an observed or reported condition is found, correct the cause (if possible) before proceeding to the next step.
  6. If the fault is not visually evident, GO to Symptom Chart -- Suspension System  or Symptom Chart -- NVH  .
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