Symptom Chart - Electrical
| Condition | Possible Causes | Actions |
|---|---|---|
| All door locks are inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| All door locks are inoperative from one switch | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The door lock indicator is inoperative or always on | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The liftgate latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The liftgate latch does not latch | Wiring, terminals or connectors Liftgate latch |
DISCONNECT the liftgate latch electrical connector and CHECK the operation of the latch using a screwdriver If the latch does not fully latch (2 clicks), INSTALL a new liftgate latch. If the latch fully latches (2 clicks), REFER to the OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION to identify the possible causes of the circuit short. |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| An individual button or feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| The liftgate passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| A door passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The smart unlock is inoperative | Refer to the Pinpoint Test | For vehicles not equipped with push button start, DIAGNOSE the key-in-ignition warning chime. REFER to: Instrumentation, Message Center and Warning Chimes
. For vehicles equipped with push button start, DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: Passive Anti-Theft System (PATS) . |
| The 2-step door unlocking does not operate correctly | 2-step door unlocking is disabled | PROGRAM the 2-step door unlocking. REFER to: Staged Unlock Programming . |