Symptom Chart(s)
Rear Only Parking Aid Camera
Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods
| Condition | Actions |
|---|---|
| The rear parking aid camera is inoperative | GO to Pinpoint Test A |
| The audio system display displays REAR VIDEO CAMERA IS UNAVAILABLE or CAMERA IS UNAVAILABLE PLEASE CONTACT YOUR DEALERSHIP and a black screen/no image | GO to Pinpoint Test A |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines | GO to Pinpoint Test B |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) | GO to Pinpoint Test B |
| Frozen screen or slow screen transitions | DIAGNOSE the APIM and audio system display. For vehicles with SYNC 3 REFER to: Information and Entertainment System - Vehicles With: SYNC 3 . For vehicles without SYNC 3 REFER to: Information and Entertainment System - Vehicles Without: SYNC 3 |
| Manual zoom function is inoperative | GO to Pinpoint Test E |
| Visual park aid alert is inoperative | GO to Pinpoint Test C |
| Active guidelines are inoperative or do no operate correctly | GO to Pinpoint Test D |
| Fixed guidelines are inoperative or do not operate correctly | GO to Pinpoint Test D |
| The video delay feature is inoperative or does not operate correctly | GO to Pinpoint Test F |
| The rear camera on demand switch is inopertive or does not operate correctly | GO to Pinpoint Test G |
| Video image is upside down | GO to Pinpoint Test AO |
| All other image concerns | GO to Pinpoint Test A |
360 Degree View Camera
Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods
NOTE:
Use caution when handling the coaxial cables. Damage may occur if the cable is bent at too sharp of an angle.
| Condition | Actions |
|---|---|
| The camera system does not respond when the camera selection switch is pressed | GO to Pinpoint Test Q |
| The Rear 360 + Normal view is not displayed on the audio system display when reverse gear is selected | GO to Pinpoint Test M |
| All 360 degree camera views are inoperative or do not operate correctly | GO to Pinpoint Test K |
| One or more (not all) 360 degree camera views are inoperative or do not operate correctly | INSPECT the camera views to determine which camera(s) is/are inoperative: For the rear camera, GO to Pinpoint Test M For the front camera, GO to Pinpoint Test N For the LH side camera, GO to Pinpoint Test O For the RH side camera, GO to Pinpoint Test P |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines for one or more 360 degree camera views | GO to Pinpoint Test L |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) for one or more 360 degree camera views | GO to Pinpoint Test L |
| The lower corners of the front, rear, or side camera image in the 360 degree camera view show vertical colored lines or appear greyed out | PERFORM the 360 degree camera alignment. REFER to: 360 Degree View Camera Alignment If the concern is still present after performing the 360 degree camera alignment, GO to Pinpoint Test L |
| Frozen or slow screen transitions between camera views | GO to Pinpoint Test AP |
| One or more of the images in the 360 degree camera view is misaligned | PERFORM the 360 degree view camera alignment. REFER to: 360 Degree View Camera Alignment |
| Manual zoom function is inoperative (rear parking aid camera image only) | GO to Pinpoint Test T |
| Visual park aid alert is inoperative | GO to Pinpoint Test R |
| Active guidelines are inoperative or do no operate correctly (rear parking aid camera image only) | GO to Pinpoint Test S |
| Fixed guidelines are inoperative or do not operate correctly (rear parking aid camera image only) | GO to Pinpoint Test S |
| The video delay feature is inoperative or does not operate correctly (rear parking aid camera image only) | GO to Pinpoint Test F |
| The front camera washer is inoperative | REFER to: Wipers and Washers |